[Resolved] Reliance Netconnect — Customer service | |
Last december we tried out wireless netconnection and found out that it was too slow and internet did not work properly, skype ( net phone) did not work at all. Reliance company worker gave us addwise to get ourselves a landline. Reliance could not provide us with one, so we got it from Airtel. We agreed to disconnect Reliance netconnect at once. How ewer bills keep comming and the customer service of this company is a joke! I´ve spend more than 4 hours trying to call their "customer service numbers", non of them answers or are non existing. I tried to send email to their "customer service mail", but address was non existing, I tried to call both their local nodal offisers and send them email, no answer. So am I supposed to pay something that is not there...no connection, no service...way to go Reliance! In Finland you would not operate anymore, but I guess indian people are used to deal with this kind of "service". Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
dear sir i have a postpaid connection of reliance cdma([protected]) in up east, kanpur . it was a prepaid connection before 3 months & i have converted it now in postpaid.after conversion, i have taken plan for for rs.199 for free unlimited calls in all over up. we have already selected an another plan of free sms for rs.60 per 1000sms... and they have given us an another plan of rs100 for 300mins. free for other phones in east up...& i have diposted rs 500/-security money and last three month my bill is never cross the limit of rs500/-.but after activation of postpaid connection, the co. (reliance) is always warning me that my billing is exceeding the limit & it will be suspended if i could not deposit Rs.500?400 Extra...
before a week they always de-activate my connection when i ask for billl then they said that my bill will be generated after 5 th day of every month...and further they added that till i not deposit some amount to them, , they will continue the de-activation of out-going on my phone...
i requeted them that our billing amount is not so high, , so plz do not de- activate your services...
every time when generate our bill, , , , , it is proved that our biling amount is not exceeding the credit limit of rs.500/-
Instead of all that we are facing the deactivation every month without any failure for near about 10 daysss... so plz tell us what next step to take...
before a week they always de-activate my connection when i ask for billl then they said that my bill will be generated after 5 th day of every month...and further they added that till i not deposit some amount to them, , they will continue the de-activation of out-going on my phone...
i requeted them that our billing amount is not so high, , so plz do not de- activate your services...
every time when generate our bill, , , , , it is proved that our biling amount is not exceeding the credit limit of rs.500/-
Instead of all that we are facing the deactivation every month without any failure for near about 10 daysss... so plz tell us what next step to take...
some sites example orkut, yahoomail are not opening from this Reliance Netconnect.
network is very bad. cant open or run more than two sites together. Please tel me the remedy or send your engineer to look after this problem.
thank you.
network is very bad. cant open or run more than two sites together. Please tel me the remedy or send your engineer to look after this problem.
thank you.
i got myself a Reliance Netconnect. I plan was always Rs. 1099/- i.e. Unlimited for 30 days. but it wasn't activated. i called up the customer care service and i was told to go to the nearest reliance web world.
so, i went to a reliance web world (near swimming pool, sector 1, salt lake, kolkata). but again, the manager himself gave me the customer care number and he asked me to call up. he even asked me to keep my Netconnect to the service center for repairing, before knowing what my problem was. he didn't even think of touching my laptop to find out the problem. if i could have solved my problems just by calling customer care, why should i go to that shop??
i was HELPLESS!!!
I am requesting the officers of Reliance company to take care of that shop!!
The manager can't treat his customers like that!!!
by the way, i bought the netconnect from that very same shop. there was the previous manager at that time. he was 100 times better.
so, i went to a reliance web world (near swimming pool, sector 1, salt lake, kolkata). but again, the manager himself gave me the customer care number and he asked me to call up. he even asked me to keep my Netconnect to the service center for repairing, before knowing what my problem was. he didn't even think of touching my laptop to find out the problem. if i could have solved my problems just by calling customer care, why should i go to that shop??
i was HELPLESS!!!
I am requesting the officers of Reliance company to take care of that shop!!
The manager can't treat his customers like that!!!
by the way, i bought the netconnect from that very same shop. there was the previous manager at that time. he was 100 times better.
ya this is the same guy. I will be waiting for your feedback to my email ID. we are your customers!!!
worst servies of netconnection and no proper billing is present connections
worst servies
I have contact reliance authorised dealer in based on opposite to ppn market, mall road kanpur to install usb port net connection they came to my house on dated 27.09.09 but they anable installed this connection.After that Idiscussed their top boss he assure me to intall this connection but till date any not come to my home for this
Regards
Shailesh Singh
Mobile [protected]
Regards
Shailesh Singh
Mobile [protected]
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TRRAO
SMS No 52222. No Bill received . Despite my repeated requests to send my bill to my Vizag address ( from 7th april, 2008); the bills are being sent to HYD address. I am finding it difficult to repeatedly request my friends to redirect the bill. If you find that the bill sending to new address is difficult, I will be forced to find out a new net connect card instead of reliance. Please confirm.
Regards
T R RAO
-----Original Message-----
From: THOTA RAMACHANDRARAO [mailto:thota.[protected]@gmail.com]
Sent: 10 March 2009 11:33
To: [protected]@reliancemail.net
Cc: [protected]@gmail.com
Subject: Reliance bill with due date 12-3-09
Dear ……,
Despite my repeated requests from 7th April 2008, you have been
sending the bills to my old address. I am finding it very difficult
to request my HYD friends to redirect the reliance bills to my new
address i.e T R RAO, 21-115-Venkatadri Nagar, Prahladapuram post,
Visakhapatnam 530 027 or mail it in a readable format to the above
email id. Just now I have received an SMS 52222 from relianse about
the bill indicating the last date as 12-3-09.
Please ensure sending the bill to me to the revised address or mail
lest I will be forced to look for other networkcard. Please confirm
immediately.
Regards
TRRAO