Reliance Netconnect — not giving data usage detail

i am a reliance netconnect consumer with data card no-[protected] . in my bill they have mentioned only total hours i have used not in form of deail (when & how much used). on request to give me statement o[censored]sage detail they recomend to registrar in their web site relianceada.com which could not be possible inpite of repeated try due to fault in that site. i have requested to customer care executive( on 29.08.09,8.09.09,15.09.09, 22.09.09,18.09.09,29.09.09) to infom me my hr. usage detail which he has rehused to give. plese advice them to give me detail bill / statement of hour usage.