Reliance Netconnect — disconnected my account for no fault of mine

I got my bill from Reliance NetConnect on 28th Sep, and wanted to pay my bill online. I had no other choice as I have been ill and bedridden. But my online account was not working as their server was down, and my password was not working. So I have been writing to them since 30th Sep, to fix my account, send me a fresh password. They have not been able to do it till today, 26th October.
I have mailed them repeatedly, saying send me a password, I want to pay my bill. Or else, send someone over, and I can pay the bill. They have done neither, except to write to me saying they are care exeworking on my problem, they will solve it, and that my account will not be deactivated as its their fault that I cannot pay the bill.
Inspite of that, they have gone ahead and disconnected my account as I have not paid the bill. I have mailed and called them for over 30 times each, but nothing is happening. Everytime a different customer answer care officer answers the phone, say they will call me back, and never do.They expect a person who is ill, hospitalised, to go the and pay the store and pay the bill. And if the hospitalised person can't do it, they will disconnect the line. They can't send someone to collect the money, and they can't send fix an online account for 30 days.
I really don't know what to do. I am so helpless...never seen a company as terrible as this...