Reliance Netconnect — poor connectivity and signal

Dear Sir

I m using ur Reliance net connect for 9 month. There is problem in USB drive from last two month whenever i tried to access internet has not responding. Even i made several complaints against this, but i feel ur dept. is not taken initiatively.
Firstly my telephonic interactions have done with Chandrima on 25/10/09. At 1:25pm.she has registered my complaint & given[protected] ref.no.she assured me that I got a call from technical dept within 48 hours but still nothing happened.
After 4 to 5 days i made a second call in ur dept.on 31/10/09 at12:50pm. & spoken with Vinita, she has refused to register my complaint again; she said ur query is in under process, but till the date i unable to use ur services. In the meanwhile, there came a collection person for the payment but technical person has not come to rectify my problem.
I have no issue to make ur payment but i will not pay unless my problem is not solved.
If it is not solve in this week I have no choice except CONSUMER FORAM.

MY alternate mobile no [protected], [protected]