[Resolved]  Reliance Netconnect — Unlimited billing!

I bought Reliance USB data card at a price of Rs.3000+with an unlimited package of 30 days for exorbitant Rs. 1501 in April 2008 from Shimoga web world . It did not work 16-18 days even after multiple complaints. All that their support people could say is that "it should work, nothing is wrong". Then I switched to hourly usage as and when needed, but when the rates went down to Rs.999 for 30d pack, I recharged again in mid Aug. It worked for initial 12d and stopped. They asked me to recharge voice & sms pack (for a data card!) I kept on doing so, but data worked only for the amount charged. After their confirming that all problems have been resolved and that I've been given compensatory usage till early Sept, I continued usage, but it stopped working before Aug end and Reliance cleaned up the close to Rs.400 balance from main balance of the account. Customer care told me that it was due to data usage and billed me unlimited on an hourly basis for 10days! (lying that it was compensatory usage). They assured me that unlimited data pack problems on my card had been resolved. I recharged 999 again for 30d usage again in Sep 1st week, but it has stopped working after 12d and again Reliance stole my main balance of Rs.200.

So overall, I lost over Rs.800 in April and over Rs.600 in Aug-Sept! The customer care nos, email ids and Nodal officers in Karnataka are unable to help me. They tell me that they have no records beyond 3d of money being deducted and therefore cannot do anything, although I have always complained on the day of money deduction from my account. Now, if I want to use the modem, I have to keep on recharging and they deduct almost the entire amount on recharge, over-and-above Rs.999 pm I recharge for data!!!

Everyone at Reliance Netconnect is a crook, kindly beware. I've lost a lot of money and time. Now the junk data card is useless too and the money I paid for that is a waste as well.