[Resolved]  Reliance Netconnect — Data card not working even after one month of purchasing

Address:

Andhra Pradesh

I was desperately in need of an air internet card. Many of my friends suggested me to buy it from Reliance so I called the reliance toll free no.[protected] and checked with the best options. I requested the customer service executive on the call to send some representative. On 31st March 2012 I got a call from mobile no. [protected] asking me if I had called reliance customer service for a new reliance data card. I told the person that I had called it and I was interested in reliance netconnect+. He immediately came to my office with a new reliance data card. As it was a postpaid connection he requested for few documents like 1. Address proof, 2.ID proof, 3.Photograph and 4. Electricity bill Xerox. In an hours’ time I submitted him all the documents and total amount 2300/- (including free internet up to 5GB data download each month free for 3 month). He gave me the new data card and said it will be activated within 30 minutes. It got activated as he said within 30 minutes.

On 2nd April 2012, just on 3rd day the card stopped working so I called the same representative but he did not lift my calls for several days. One day almost after a week this guy called me and asked me for the original electricity bill to activate my card. I gave him the electricity bill the very next day. But until 27th April 2012 I did not receive any communication from this person. I tried calling reliance customer care toll free no many times but the answer I got was your card is not active and we cannot help you. On 27th April 2012 I got an SMS from the guy informing me that my card is activated with some different data card no and he gave me the login details to activate the card. I tried that and my card got activated.

Immediately after 2 days i.e. since 29th April 2012 my card again has stopped working and whenever I call this sales guy he is not lifting my call.

Now I want my money back. Please help.