Reliance Netconnect — forceful Deduction | |||||
Sir, I have a serious issue with reliance gsm.I am having a prepaid sim [protected].Many times before the company has deducted the balance without reason & now again some more than 20 rupees has been deducted from [protected].and the shocking thing is that balance has been deducted when my phone was out of coverage from 28 may to 9th july.When i called 198,they said they dnt have the required details.Let me tell you reliance has this habit to deduct balance whenever phone is switched off for few day.When i ask them they say some vas has been activated at my end.Amazing thing is even my dnd is on for this number.So pls help me get my balance back as soon as possible. Thanks Ashish Sangra Mob-[protected],[protected] Was this information helpful? | |||||
 5 Comments | |||||
Comments
I have had this problem too, but it happened in a different way. 2 years back, I took a prepaid number and got it activated. The sales exec at reliance center informed that I will get a call from reliance for some confirmation / verification and not to miss any call. I didnt receive anything as such.. but after 4 days I received a call, which was just IVR msg. I disconnected it right away, only to find 30rs has been deducted saying I activated daily horoscope msg's.
After filing the case 3 times and spending close to 100rs on transportation to reliance office from my home, I removed the sim card and put it in the toilet flush and flushed it.
reliance does have this habit of activating vas without customers acknowledgement / approval.
After filing the case 3 times and spending close to 100rs on transportation to reliance office from my home, I removed the sim card and put it in the toilet flush and flushed it.
reliance does have this habit of activating vas without customers acknowledgement / approval.
Dear Ashish,
Thank you for contacting Reliance Customer Care.
This is with reference to your E-mail dated July 18, 2013 for your number [protected] regarding Balance deduction .
We regret for the inconvenience caused in this regard.
As per our record currently no vas pack has been activated to your number
Kindly note that as per our record we provide 3 days from date of pack activation for raising waiver request . We regret to inform you that request for waiver post three days of activation cannot be processed.
Assuring you of our best services always,
Thank you for choosing Reliance.
Regards,
Vinoth Kumar S.P
Customer Care
Reliance Communications Limited.
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *367# to get your GSM Prepaid Account Balance Information.
For any queries about our products or services please dial *333 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
Thank you for contacting Reliance Customer Care.
This is with reference to your E-mail dated July 18, 2013 for your number [protected] regarding Balance deduction .
We regret for the inconvenience caused in this regard.
As per our record currently no vas pack has been activated to your number
Kindly note that as per our record we provide 3 days from date of pack activation for raising waiver request . We regret to inform you that request for waiver post three days of activation cannot be processed.
Assuring you of our best services always,
Thank you for choosing Reliance.
Regards,
Vinoth Kumar S.P
Customer Care
Reliance Communications Limited.
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *367# to get your GSM Prepaid Account Balance Information.
For any queries about our products or services please dial *333 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
Dear Ashish,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
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We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare