Reliance Netconnect — reliance netconnect-most pathetic customer service

Address:

Gurgaon, Haryana

Reliance has got the most pathetic customer service ever seen....for any sale, they will be after you and will get on to your nerves but for any assistance they will just disappear, you keep trying to get in touch with them but you will never be able to get through their numbers or even if you will be able to get in touch with any of the customer service executive they would tell you to get in touch with the person who made the sales but these executives will never take the complaint or give any satisfactory answer. India is way behind in customer service. People here only know how to make their commissions by making a sales but don't know how to retain a customer.


We purchased reliance netconnect on 3 Oct and all the required documents were submitted by 5 oct to VRITI Communication ppl, it’s been 2 weeks now and the connection is still inactive.
God knows why reliance is always after selling and way far behind in customer service. Your guys only know how to sell but don’t know how to retain a customer.
The negative impact reliance services has on me has already been posted on the consumer forum websites. Though your company is going to remain the same I guess, it doesn’t matter to you coz at the end of the day you are getting business from sales and you will just say sorry for the inconvenience to the agitated customers.

My reliance MDN & RSN no is [protected] & RZTCDC[protected] resp.

Even your customer service people doesn’t know how to provide a resolution, we were told that you need to get in touch with the person who sold you the device we can’t do anything for this complaint.
The seller’s no is[protected] &[protected] which never gets through and as you can see from the below email I didn’t get response for my email as well.