[Resolved]  Reliance Netconnect Hi Speed 1x — Unresolved Complaint on Defective Bill

Address:

Kurnool, Andhra Pradesh

Dear Sir/Madam,

I received message from [protected] that my service has been terminated and the defective bills have been waived off. But, still your local representatives asking me for the payment of the biil. Kindly advise them suitably particularly to: Parameswar.[protected]@relianceada.com

V.ANJANEYULU
My Data Card No. [protected]


The copy of my grievance is herewith given for your ready reference.

Dear Service Provider,


I purchased Internet Data Card with No.[protected] in the mid of April, 2010. One Mr.Nagaraj, KURNOOL (Cell No. [protected]) personally came to my house and provided data card and taken relevant documents with Rs. 1800/-. He said that during 1st month Bill is FREE. After 3 days of purchase, I informed to him that the data card is not functioning properly. He taken back the data card and informed me that the same will be replaced after a week. After a week, I contacted him. He said that due non availability of technical person, the data card was not sent to TIRUPATHI. When, I expressed my dissatisfaction for the delay, he asked me to contact his owner by name Mr.Jayaram (Cell No.[protected]). I registered my dissatisfaction with him, for which he apologized and informed that the said data card was returned in his office on 29th April, 2010 and also promised that he will replace as early as possible. Since then I have been making calls to both of them, but in vain. They even failed to attend my phone calls. So, made a complaint to customer care through e-mail and I personally visited his office 2-3 times. Finally after a long gap of one month i.e. on[protected], Mr.Nagaraj installed the data card and told me that Bill is FREE for the month of June and asked me to give option for the monthly plan after the free month.


The replaced data card also not working to my satisfaction and net is very slow. Then I tried to contact Mr.Nagaraj, whose cell: [protected] is not working. I again contacted Mr. Jayaram (Cell No.[protected]) and informed the situation and also requested him that take back the data card, which is not useful to me. He said that the data card cannot be taken back. Meanwhile, I received the Bill through e-mail. I immediately replied through e-mail that stating all the above facts. 2 Executives from the reliance talked to me over phone and I informed all the above facts to them. I also made a complaint to customer care. All replied that the problem will be solved, but no one solved it.

With disappointment and frustration, I requested the customer care to terminate the service and take back the data card. One of your executive asked me to reconsider my decision, I said that no question of reconsideration. Another executive of you informed me that with in 2 working days necessary action will be taken. But, even after lapse of 2 weeks, no action has been taken for the termination of the service. Any way I am not at all using the data card from[protected]. Meanwhile, I received another bill. What is this? You people have no coordination. I never expected this type of lethargy and indifference from a famous company like reliance. I have been writing several mails, but no proper reply and action. If I remember well, I have written more than dozen mails. At one point of time, I thought of going CONSUMER FORUM for redressal of my grievance. But taking lenient view, I have been still pursuing for cancellation of faulty bills , termination of service and take back the data card duly paying my amount of Rs.1800/-

In this connection, I finally inform you that I need not pay the 1st Bill, because I returned the data card to your executive for replacement. I need not pay the 2nd Bill, since I was under FREE option. I will not be held responsible for further Bills, since I requested for the termination and not at all using the data card from 1st July, 2010 onwards.

I once again, request you to cancel the faulty bills, terminate the service and take back the data card duly paying my amount of Rs.1800/- immediately.

Thanking you in anticipation.

Yours dissatisfied Customer


V.ANJANEYULU
My Data Card No. [protected]