To whomsoever it may concern
I am a current user of the data card(MDN number [protected]) which I have bought from your CMH road outlet in the name of my roomate Soma Jaldhari.
The sale was made to me by Rajesh([protected]).
I had submitted all the relevant documents (lease agreement, PAN card details) of Soma my roomate on whose name I took the connection.
Due to constant shifting I could not take the data crad in my own name.
Last week there was a verification done at the residence.
Two days later on 17th Oct, the connection was disconnected.This came to my notice on 22nd when I was needing to use the internet urgently.
On trying to call the executive, to confirm regarding the problem I got no response.
Because it is a matter of grave inconvenience for me, I had to come to the outlet again.
On reaching here the executive disappeared & the rest of the front desk just said that the application has been stated as negative.
On lot of insistence to understand the problem , I was told that the connection cannot be restarted before thursday/friday.
Also I am now being informed that the nature of accomodation(bachelor) is a reason for the rejection & an additional 1500/- needs to be deposited.
I feel cheated as a customer as i have not been informed about the same at the time of the purchase and there is additional inconvenience caused due to disocnnection without intimation.
Oct 2,2010 : Previous complaint
I was a user of Reliance data card(CDMA data modem MG880) from November 2007(MDN no [protected]/ SKU Code CDZT05Z1/RSN:RZTCDC[protected]/MSN:MZT[protected]) in Mumbai under the name of Akash Kedia (119/4, Juhu Tarang Apartments, Andheri (W)) as a post paid connectopm.
This connection wasnt used by me from May 2009.There was a payment of 1300 odd Rs that was due on the number that was cleared in May 2009.This was done to reactivate the number.
I went to your outlet in Sion (Circle) to make the payment.On making the payment I was told that the number had been allocated to someone else as a pre-paid number.
On enquiry I was told that I could get another number activated on the data card.
Since I wasnt in dire need so I didnt get it activated , but made the payment all the same (May2009).
October 2010
I am a resident of Bangalore now and have visited the CMH road Web world to get a new number for the data card.But the repeated messages state that the card is blocked.
Plus the database doesnt reflect the previous history o[censored]sage as a post paid connection.
Complaint
I want to know if the device I have is useless simply because the datbase h been mainteained or its been tampered with to reallocate the number.
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When I went to clear my USB connection outstanding, the people at the webworld said I could pay my bill when I received it they did not pay heed to what I was telling them. Later I received a bill for the month even after disconnection. After several visits to the webworld and customercare finally they said I do not have to pay anything, but the question is that the Rs.1900/- that I paid as deposit has not been returned to me as of date. So in other words they have adjusted or illegally taken the deposit amout against my bill.
Now comes the Broadband problem, when I received the bill in the first month itself I received a bill of Rs.;632.96 on checking with the webworld they said that the bill was right as I had taken the 500Kbps connection. They said that since the application was fed wrongly in the system the system had picked up 500Kbps against my form. They did not feel the necessaity to inform me about the same. Neither was I given a receipt for the deposit amount that I had paid. After talking to several people now they tell me to accept this 500 Kbps, why should I accept this? ? Since I am not accepting the same they have disconnected my line, on writing to them as well as talking to them on phone they are insisting that I pay the bill for their mistake / carelesness or they will disconnect the services. IS THIS THE WAY RELIANCE ADA WORKS, THIS SUDDEN DISCONNETION OF SERVICES HAS HINDERED MY ACTIVITIES AND CAUSED INCONVENIENCE TO ME. Request you to please look into this and solve my case. After speaking to Mitesh Vaslani and sending him all the details which he requested for further investigation he has not had the decency to revert back to me. Your help in this matter will be highly appreciated.