Reliance Netconnect — NEGLIGENCE BY THE STORE MANAGER AND STAFF - UNRESOLVED COMPLAINT FROM 6 MONTHS

Address:

Bangalore, Karnataka

Hi,

I have had a very bad experience with regard to Reliance Data connect. In December 2011 I purchased a Dongle for Rs. 2477/-. This included the USB Modem Cost and 3 months usage. For 3 months I am not supposed to be getting a bill under this plan. But somehow because of the store's negligence this plan was not updated and I was registered under the normal plan even after paying the Rs. 2477/- . On the 12th of Dec 2011, I was given only one reciept for Rs. 1374/- Invoice no. being [protected]. The remaining amount (2477 minus 1374) being 1033/- for which I have already paid through Credit Card the RREF no. for the same being 0000822 and the Invoice no. being 000617, Batch no, 002970 time paid 19:33 which I have here with me for your cross ref.

I have been continuously interacting with the first Manager Mr. Suresh, 2nd manager Mr. Santosh from the Jayanagar Reliance Store regarding the same but he has not yet set it right even after continuous follow up for 8 months now. I was issued a new no. for which the store manager Mr. Santosh did not update the plan... the whole problem has again repeated.. THIS IS THE WORST EVER SERVICE PROVIDER.

WHY SHOULD THE CUSTOMER BE PUT IN A PROBLEM FOR A MISTAKE/ NEGLIGENCE FROM THE STORE EMPLOYEES. THIS IS THE WORST EVER SERVICE TO A CUSTOMER. I AM SURPRISED THAT EVEN AFTER FOLLOWING UP WITH MR. SURESH & MR SANTOSH FOR MONTHS NOW HE HASN'T TAKEN ANY ACTION TOWARDS SETTING RIGHT THE SAME. EVERY TIME I CALL HIM HE NEVER BOTHERS TO RECEIVE THE CALL. WHEN I VISIT THE STORE HE ONLY HAS ONE ANSWER "YES, YES, I WILL SET IT RIGHT." THIS CLEARLY SEEMS TO BE A FALSE PROMISE.

YOU PEOPLE TAKE CUSTOMER'S FOR GRANTED AND DO AS YOU LIKE WITH PROMPT PAYMENTS MADE. TODAY I VISITED THE STORE AND THE MR. SANTOSH HAS ALSO QUIT THE JOB.. THE STORE EMPLOYEES SAY THAT THERE IS NOTHING HE CAN DO..

I DON'T UNDERSTAND WHOM TO CONTACT.. THE CUSTOMER CARE IS ALSO USELESS I PLACED A LOT OF COMPLAINTS ONE OF THE COMPLAINT NO. IS[protected], THEY CLOSE THE COMPLAINTS WITHOUT EVEN ADDRESSING TO IT.

SUCH UNPROFESSIONAL SERVICE FROM THE RELIANCE BRAND. I HAVE SENT OUT AN EMAILER AND HAVE POSTED ON MY FACEBOOK PROFILE OF THE BAD SERVICE PROVIDED BY RELIANCE TO MAKE SURE THAT ATLEAST MY FRIENDS DON'T FALL INTO THEIR TRAP.

Regards,
Chaithra