[Resolved]  Reliance Netconnect — Starting value added services without consent/ refund of deactivation of plan

Address:

Delhi

Sir,

I have a GSM prpaid reliance no -[protected]
This is to report that after recharging the phone (topup) a vas service was automatically activated for which Rs 59/- is being periodically deducted every month. On being contacted, the customer service informed that the service is called CNBC super combo pack. I have recently caught two instances - on 16th june and 17th march 2012 when Rs.59/- was deducted. Other details could not be given by the customer care unit after repeatedly asking them how the service got activated since I have not activated the service.

It is very strange and convenient of the customer service to repeatedly tel you that their systems are down. Moreover, they never give any message that the deduction for the service is due. The amount is simply deducted from the account. No confirmation message is sent to the subscriber for deduction of the amount also. It is therefore clear that the company wants to cheat the customers and deduct the amount from them without their knowledge. I request you to kindly take up the matter with the company & get the amount s been deducted since my last recharge refunded.

Also there is no convenient process for deactivation of the service. While the activation happens without our consent, to stop the service they asked me to them call back for any deactivation of service.


The above service later checked by the customer care only till february has costed me Rs. 59*5 (months) = Rs. 354/-

Apart from this, i also was having a blackberry prepaid plan (BBPRBIS398) on this no. until last month. When i last recharged, the plan never worked and after numerous calls to customer care it was found that the service was down and there was no TAT given in terms of how long will it take to have it restarted. Due to the constant disatisfaction, i requested for termination of plan and refund of the Rs. 398/- for the plan. I have only on the 14th of june recieved a message that the plan stands deactivated. There is no communication from reliance about the refund.


Please have this looked into on urgent basis .

Regards,

Karan

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