[Resolved] Reliance Netconnect — Cheating | |||
Dear Sir, I signed up for relience netconnect 3 months ago from RA puram reliance shop ([protected]) and i got 12GB plan, the guy who sold the product to me didnt explain the plan and said its 12GB per month, suddenly after 15 days my service got suspended saying u need to pay 8000+ RS bcz u have exceeded the download limit **(never received any intimation about the download usage in the 15days usage period either thorugh phone or email)**, spoke with CX care team many a times no proper response, went to mandaveli reliance office and informed the same and they said its our mistake please pay us 2800 RS we will activate the service in 3days whihc i did, after 3 days i got a call from the same office asking me to pay another 3000RS for no reason, now i am receiving lot of calls from collection ageny of reliance asking me to pay 3000+ RS even after explain the situation to many people, more over they are very rude, i dont know what to, just for 15days internet i paid 2500RS for data card now they asre asking me to pay 8000+ RS, toally 10000+ RS for 15days service, i dont know what to do, please help me. ELANGOVAN.S [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Sir,
I have already complianed to termination of service of data card no.[protected] by letter, but the connection had already disconnected and they want to termination number, therefrom i thought this indicates cheating me because they did disconnect & ask termination number from me. I already paid Rs. 2300/- for three month subscription. but i have used only one month and remaining two month I did not use this connection and informed to reliance network to termination of the network service and request to return my remaining two month extra payment. but till date they did not give any reply in this regard.
I have already complianed to termination of service of data card no.[protected] by letter, but the connection had already disconnected and they want to termination number, therefrom i thought this indicates cheating me because they did disconnect & ask termination number from me. I already paid Rs. 2300/- for three month subscription. but i have used only one month and remaining two month I did not use this connection and informed to reliance network to termination of the network service and request to return my remaining two month extra payment. but till date they did not give any reply in this regard.
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
My name is Rajesh Joshi and I have taken reliance net connect on 21st January 2011. Since starting am facing the problem, First of all I got this netconnect with 2 offers.
1. As per first offer I was supposed to get a website worth 3000/-Rs.
2. As per the second offer I was supposed to get a Goa holiday voucher (Valid for 1 year + For Couple + Free accommodation for Kid Less than 5 yrs) by Vriti Infocom and I can redeem the package as well.
But starting from day one I have been criticized by reliance people or their representatives. I have taken hardly 15 minutes to pay online. But after that my Life becomes hell. I have given my entire document to the representative. But after 2 days my connection got disconnected. I have called customer care they said they have not received my documents. I have given call to Vriti Infocom repeatedly but everybody there was lease bothered about my inconvenience. Nobody has picked my call for 2 days. Suddenly I got a call from one of the verification executive saying that sir I want to visit your place will you be at home around 2’clock in afternoon. I said am not at home but you can visit there as somebody will entertain you at home. But that guy has not turned back. Neither he has visited nor picked my calls. Anyhow my connection got started. After activation I was supposed to get the both offer given to me but till today nobody has turned up to me for same. Vriti people don’t care about any escalation any complaint. Nobody was ready to even pickup the call.
I have spoken to customer care regarding the same. They said I will get a call within 24hours and requested not to disconnect the connection. But as usual I have not received any call. Then I have again called customer care. Some of the retention department girl said you can have the request number( for cancellation and within 7 days my connection will be disconnected. She said I have to clear the outstanding. She was actually there to make me feeler that I have done a mistake by engaging with reliance. I am having the postpaid mobile connection as well with reliance but now I will disconnect the same. I don’t want to have any relation with reliance who doesn’t care about the wrong commitment given to their customers. Now I wish to inform you all that I want my money back which I have given for this connection. I will not pay any single rupee for this disgusting cheat....