Reliance Postpaid — migrate postpaid connection into prepaid

This is reference to my Service request No. 10909207.

I have been requested to migrate my postpaid Reliance connection No. [protected] into prepaid on 14th September 09.

I have paid the all the bill amount including one month advance rental.

But still my connection not has been converted & when i called to customer care he says that i need to request again.

I therefore request you to please help me to get convert my Reliance no. [protected] from postpaid to prepaid.