[Resolved]  Reliance Prepaid Card — balance deducted

Reliance prepaid card — Deduction in balance without usage

Compalin Letter

To,
The Manager,
Reliance Communications,
Mumbai.

( Subject: Complaint against reduction in Balance
without usage)

Sir,
My no is [protected]. This is to inform you that balance is deducted without usage. Initially unaware of these I did not make any complaint. But today i.e. 01.04.08 I had called up your customer care office in which I was informed that the amount was deducted due to Music Station service.

Then I was given a number for deactivation of the service. But surprisingly that service was not active to prove I activated and then deactivated it .The complaint no given was – 66395287.

I want you to look in to the details and give me a waiver of the amount. Waiting for a immediate response,
Thanking you.

Yours Faithfully
Sangeeta
(a user of reliance since many years)

1)BALANCE HAS BEEN DUDUCTED FROM MY ACCOUNT ON 5/10/2010 AMOUNT 10 RS. EVEN I CALLED UP RELIANCE CUSTOMER CARE FOR AROUND 15 TIMES. THERE EXECUTIVES ARE NOT RESOLVING MY QUERY AND SAYING ME CAL AFTER 2 HOURS EACH TIME WHEN I CALL THEM. I HAV SPOKE TO THERE EXECUTES, FLOOR SUPPORT AND EVEN TEAM LEADER, BUT NO RESOLUTION WAS MADE BY THEM.

2)DEDUCTING MONEY FOR RENEWAL FOR SMS PACK AND NOT EVEN INFORMING ABOUT THE RENEWAL OR FOR THE BAL DEDUCTION.



PLEASE TAKE MY COMPLAINT AND GIVE JUSTICE.

rs.200 balance in my prepaid card gradually it will deducted and last rs4.92 today without any call or etc.

SERIOUS

MY MOBILE NO IS [protected] IN THIS PREPAID CARD I HAVE BALANCE OF RS.200/- & GRADUALLY IT REDUCED UPTO RS.4.92 & TODAY RS.1.42 SO WITHOUT ANY CALL IT IS REDUCED. SO I WANT TO REIMBURSEMENT OF IT.

I HAVE FOUND SEVERAL TIMES IT HAPPEN SO ITS SERIOUS. SO, PLEASE TAKE NECESSARY ACTION AT EARLIEST.

Dear Sirs,
Mera mobile se bine kisi information ke Rs. 30 ka balance date 15.06.2011 ka kaat liya gaya. mere mobile me Date 15.06.2011 (18.00 hrs tak ) ko Rs. 93/- (Approx.) balance tha par jab maine 20.00 hrs me balance chek kiya to mere mobile se Rs. 30/- kaat kar mera balance Rs. 63 /- bach gaya. Jabki maine mobile se koi baat bi nahi kiya, yaaha tak maine koi service bi active nahi karwaya, iske baabjud mere mobile se Rs.30/- kaat liya gaya. Maine Customer care no. [protected], *333 & 198 par 15.06.2011 ko 20.21 har se lekar 21.38 tak aur fir 16.06.2011 ko 08.30hrs se 8.53 hrs tak 100 and above times tak call kiya par customer care se koi response nahi mila. Mai bahut paresaan ho gaya hu customer care se we log phone lagne ke baabjud phone receive kar ke baat nahi karte hai. plz help me.

My Name : Dharamraj Kumar
Mobile Serice Provider's Name : Reliance
Mobile No. [protected]
Location : Bilaspur.
I am using this service as on 2006-07 to till date.

To,
DIRECTOR(ANIL AMBANI),
Reliance Communications,
Mumbai.

( Subject: Complaint against reduction in Balance
without usage)

Sir,
My no is [protected]. This is to inform you that balance is deducted without usage. Initially unaware of these I did not make any complaint. But today i.e. 14.6.2011 I had called up your customer care office in which I was informed that the amount was deducted I had informed several times. I Want my balance of rs.200/-. Its really same for such big names to do so.

I want you to look in to the details and give me a waiver of the amount. Waiting for a immediate response,
Thanking you.

Yours Faithfully
HIREN PATHAK
(a user of reliance since many years)