Respected Sir/Mam
I have mailed this to -
rworld.[protected]@relianceinfo.com.
[protected]@relianceada.com
and made cc to my account.the same I am mailing it to you
"This is to bring into your consideration that i have been experiencing unaccountable, disgusting, totally unprofessional, irresponsible behaviour at Reliance World Ludhiana located on Mall Road.
The owner and employees here are totally irresponsible. It is all because of them that the outgoing calls from my Number has been barred.They didnot submit my documents on time and this led to the barred outgoing calls.I submitted to them my voter ID Card and passport size photograph at the time I bought the SIM Card for New Prepaid Connection for Rupees Hundered.But what they did with those documents is really unaccountable.They say that they dispatched the documents late but they have no reason to justify it. The Outgoing call service from my No. is barred since 4 days(more than 96 hours).I am visiting them twice daily so that outgoing calls can be activated on my Number. Each day I go there they say that "Problem will be solved today and the outgoing calls will be activated by evening of the same day, but this has become a continuous routine of theirs since four days.
The name of the attending lady at Reliance World is Miss/Mrs. Shivani.Who also said that it was because of her that the document were sent late.
I have seen and felt that they have no concern and courtesy for the problems being faced by the consumers, at no fault of theirs(consumer).
I also did talk to customer care at *369 with Mr. Upendra Srivastav at Mohali and lodged the complaint there with my Complaint Number as[protected].
I ask you to activate the outgoing calls on my Number and take proper action against those irresponsible persons. My prepaid number belongs to Punjab Circle.The mobile no.for which I am facing problem is -[protected] and its registration no.at the back of sim is - RECRSC[protected].
I am also going to file this complaint at Consumer Forum and discuss in blogs to let it know as many people I can.
Regards
DEEPA KUMARI
[protected]
[protected]
AXIS BANK
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reliance cdma prepaid connection — Outgoing barred
Mob No. [protected]I got a message in the night at 12:08 AM. that your outgoing facility has been barred for assistance call customer care.
In the morning I called customer care; the representative states that your documents are not verified, and the services would be restored as soon as the documents reach to them.
I will submit the documents.
Please restore my services as soon as possible.
The verification has not been done from your end why should the customer suffer. The fault is from your end and I am not responsible for this blunder.
RESTORE MY SERVICES AS SOON AS POSSIBLE OTHERWISE READY TO BEAR THE CONSIQUENCES.
I WILL APPROACH TO THE TOP MANAGEMENT AND EVEN DOT.