Reliance Prepaid Connection — Deduction of talktime | |||
Hi, A balance of Rs 51 was deducted from my mobile number [protected]. The reason was an auto renewal of GPRS pack of rs51. I have used the services many times before but before it was never a auto renewal pack before when I used it several times. Ramya, a supervisor from Reliance Customer Care talked to me and told that I would not get a refund in any case. I do not want a auto renewal service then why does Reliance offers it. I want my money refunded at the earliest. Kindly look into it at high priority. Regards Kaushik Birmiwal [protected] Was this information helpful? | |||
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I received a message saying that a free trail of of a service has ended and a balance of Rs6 will be deducted for service continuation. It was also mentioned that to unsubscribe we need to send an SMS. I did the same and sent the message two times. Both times the service request was to be not completed. Later a balance of Rs 6 was deducted and on calling the customer care I told the message has been charged at Rs 3 each message.
I want to know why a balance will be deducted for sending a service which I never activated. The service gets activated by itself every now and then on my number.
If such is the case that you would continue doing the same, it would force me to discontinue using my number.
Regards
Kaushik Birmiwal
I want to know why a balance will be deducted for sending a service which I never activated. The service gets activated by itself every now and then on my number.
If such is the case that you would continue doing the same, it would force me to discontinue using my number.
Regards
Kaushik Birmiwal
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I would like to bring to your notice that my number [protected] got a balance deduction of Rs10 on 22nd September, 2011 followed by a deduction of Rs 30 on 23rd September, 2011. The 23rd September deduction was on account of some value added service which after complaining the customer care was refunded back and the subscription that Reliance GSM had activated by itself was deactivated. My concern is that what if the balance was deducted at a time when some important call would have been going on. If the call disconnect would have cost me a business who would be held responsible in such a case. The customer care says that services are activated only if we use keypad during a advertisement call. I never do that then how such services get activated in someway or the other in every few days. Moreover, there is no procedure to block our number for no activation of value added services.
Kindly look into the matter as this has been the case from the time I took up this number 6 months ago. As soon as the customer care is informed we get money refunded or else it is not. Sometimes the money is as small as Rs 5-7 which we do not even care to call and bother about.
Looking forward to your reply
Regards
Kaushik Birmiwal