Reliance Prepaid Connection — reduction in balance,sim deactivation

Address:

Delhi

hello,
i am having a reliance prepaid connection.the no. is [protected].i am quite really disappointed by the service.the reasons are many.i have the following problems:-
1.they always reduce my balance without any reasons.
2.i tried to call at customer care.at one no,they tel to call at other no. and say ”this is not their work”.then why are they having the option for complaint regisration on that no.
3.when i tried to call at another customer care number,they dont pick up the call even if i wait for 8-10 mins.
4.sometimes my SIM automatically goes inactive,when i restart my phone,message sending fails for 10-15 days.i compalint about it but my issue never gets resolved.
5.the customer care executives talks nonsense and sometimes they abuse badly to me.
6.when i told them i will complaint about you,the say”do whatever you want,we’ll also see.”
7.above of all,once a customer care executive messaged me his number by their official system and told to call me for making me his friend..!!!(what is this..!!)
8.i complained but no response!!!!
now also they have reduced my balance by rs.10 without any reason.

i want complete solution please tel if you can help.