[Resolved]  Reliance Prepaid GSM — Unauthorized Subscription

Reliance GSM — unauthorised subscription

Dear sir/madam
a service called MYTASHAN Website is subscribe automatically on my RELIANCE GSM NO.([protected]). This service is completely unwanted for me. i want UNSUBSCRIBE it immediately but i do not find any procees (neither on the websites nor from Reliance).

I tried at my level best but there is no unsubscription link on the website, this is a kind of fraud it charges Rs.20 per week. said amount will be deducted from my balance without my concern every week. I found 20-20 rupees was deducted 6 times from my pre-paid balance.

Service provider link is:http://tashan.co.in/3pt/indexall.wml?tid=bollywoodtashan

so please provide related suggestion(s). hope for positive response

with regard

Reliance GSM — Abrupt Service subscription

Services like bollywood photos and joke of the day get subscribed automatically and when you try to remove such services they dont get removed on request through the ivrs. and no -one responds to the customer care call on the toll free number. moreover when i get the sms pack, none of my sms reach the other person. my number([protected])

Reliance PrePaid GSM — Abrupt amount is deducted from account for non-requested VAS activation

I AM CHANDRASEKHAR, MY MOB NO IS: [protected], I AM NEW USER FOR RELIANCE PREPAID GSM SERVICES, WITH IN A MONTH IN DECEMBER TWO TIMES RS. 30/-, RS 10/- TOTAL RS.80/-, FOR SOME VAS, ACTUALLY I NEVER ACTIVATED OR TRIED TO ACTIVATE VAS, THEY ALL ARE AUTOMATICALLY ACTIVATED, WHENEVER I HAVE TRIED TO REGISTER A COMPLAINT BY DIAL 198, THE CUSTOMER CARE EXECUTIVE SAYS OUR SYSTEMS ARE DOWN TRY AFTER 1 HOUR, BUT NEVER ABLE TO REGISTER A COMPLAINT, FINALLY ON 10 JAN 2012 THE COMPLAINT IS REGISTERED FOR ONLY RS. 30/-,WHICH IS DEDUCTED ON 30 DEC 2011, 11 JAN 2012 THEY REVERTED ONLY RS.13/-
IT REPRESENTS THAT COMPANY ITSELF IS ACTIVATING VAS WITHOUT CONSUMER INTENTION, AND IS NOT ALLOWING CONSUMER TO REGISTER COMPLAINT, BY CHANCE IF WE REGISTER COMPLAINT COMPANY IS NOT REVERTING COMPLETE MONEY.
I THINK RELIANCE CHIEF IS STILL IN MORE HUNGRY TO EAT MORE PUBLIC MONEY, AND ONE OF THE CUSTOMER SERVICE EXECUTIVE NAME IS 'ABDUL MEERAJ' THREATENED ME LIKE THAT " SIR I[censored] ARGUE WITH ME LIKE THIS I WILL DISCONTINUE YOUR CALL, SO THAT YOU NEVER ABLE TO CONNECT TO OUR SYSTEM", I DON'T KNOW EXACTLY WEATHER THEY HAVE THAT TYPE OF SYSTEM OR THE EXECUTIVE HAS BLUFFED LIKE THAT, BUT IT IS VERY RUDE WAY OF CONVERSATION.
FINALLY ONE THING IS SURE, RELIANCE PREPAID GSM HAS A COMPLETE SET OF PROCESS AND TEAM OF EMPLOYEES TO EAT PUBLIC MONEY, I HEARD THAT I AM NOT THE ONLY CONSUMER, ALMOST EACH AND EVERY RELIANCE GSM PREPAID CONSUMER IS FACING SAME PROBLEM.

I AM REQUESTING GOVERNMENT AUTHORITIES SHOULD TAKE ACTION AGAINST THIS WAY OF SERVICE.

SINCERELY
CHANDRASEKHAR

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care