[Resolved] Reliance Prepaid Mobile — Wrong deduction of charges | |
Today in the morning my account balance was nearly 14 rupees and without making any calls my balance was reducedto negative 1.72, I got an sms from reliance that R-World brousing is free till 5th January, Then why such a deduction was made. Plz reply Mob no. [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 15 Comments | |
Comments
Reliance Prepaid Mobile — wrong charges deduction
i have been wrong charged since last three monthes.i made several calls to custumer-care.they use to say that there is some pending balance,but about how much,they are not sure.up to what time this will continue arre yar thoda detailme likhha karo, to pata lage ki kya hoova hai,
My mobile no. is [protected]. My top up money is being deducted without any cause.
I have RIM conection [protected]. I have never applied for any extra facility. I want only incomming & out going facility You are deducting extra monthly charges for which I have never applied. Pl stop deducting any such charges else I would like not to continue with you.Reply urtghently to enable me to decide to remain with RIM or switch to some other brand.
Sir,
I was regarged my mobile of Rs. 50 but after regarging I Got no balance otherwise my balance is down to negative balance i.e.-Rs.18..So I m not understanding that why is happened because I have no other service like my tunes etc. I tried to contact to customer care on *333, but all time is going to very busy and not give any response. Plz sir help me and give attention on this matter becoz this is not happened only one time i.e. It is happened 2 or 3 times but I want to compensate only last recharge amount...thanks...
MY MOBILE NO.[protected]
SHYAM LAL
KANPUR
I was regarged my mobile of Rs. 50 but after regarging I Got no balance otherwise my balance is down to negative balance i.e.-Rs.18..So I m not understanding that why is happened because I have no other service like my tunes etc. I tried to contact to customer care on *333, but all time is going to very busy and not give any response. Plz sir help me and give attention on this matter becoz this is not happened only one time i.e. It is happened 2 or 3 times but I want to compensate only last recharge amount...thanks...
MY MOBILE NO.[protected]
SHYAM LAL
KANPUR
My Reliance prepaid connection is valid till year 2021.How ever when I got Rs.80 recharged online through my bank online transaction I got a talktime of Rs 4 only.When I called up the customer care they spoke to me for good 4o minutes and told me that Rs.80 is a denomination for 14 days validity.
My question is how come is 14th days validity applicable to me when already my connection is valid till 2021.
This is indeed a sad way of cheating people and not providing them exact credit amount and denying to refund the money.
Even when you pay extra amount for your credit or any electric bill the same gets adjusted with the next month's bill.
But not the same happens with the case with RELIANCE.we can no longer rely on Reliance.
They have tried enough to gain customers confidence but in return they have cheated us.
My question is how come is 14th days validity applicable to me when already my connection is valid till 2021.
This is indeed a sad way of cheating people and not providing them exact credit amount and denying to refund the money.
Even when you pay extra amount for your credit or any electric bill the same gets adjusted with the next month's bill.
But not the same happens with the case with RELIANCE.we can no longer rely on Reliance.
They have tried enough to gain customers confidence but in return they have cheated us.
Dear Sir,
i have rim prepaid no. [protected].i got lifetime validity around 3 years back. neither at the time of taking lifetime facility nor during this span
no condition was informed regarding minimum recharge of Rs.200/-. now i am getting messages to recharge for continuining lifelime validity.please let me know how can you discontinue my validity after charging money for lifetime validity(upto 2016) without informing any condition or incorporating any condition during the service
i have rim prepaid no. [protected].i got lifetime validity around 3 years back. neither at the time of taking lifetime facility nor during this span
no condition was informed regarding minimum recharge of Rs.200/-. now i am getting messages to recharge for continuining lifelime validity.please let me know how can you discontinue my validity after charging money for lifetime validity(upto 2016) without informing any condition or incorporating any condition during the service
My mobile no. is [protected]. My top up money is being deducted without any cause.
you are deducing wrong charges, for last three months.i made cll to customer care several times.they say that there is some pendig balance, but not confirm how much.upto what time u will do this?
you are deducing wrong charges, for last three months.i made cll to customer care several times.they say that there is some pendig balance, but not confirm how much.upto what time u will do this?
K SURENDRA SHETTY 6-3-1247/357
Raj Nagar,
Opp: Raj Bhavan Road
Khairatabad
Hyderabad 500 082
June 15, 2009
The Customer Care
Reliance India Mobile
<[protected]@relianceada.com>
Dear Sir,
Sub: Unnecessary Deduction of Amount from
my Cell No: [protected]
This is to bring to your notice that during the first
week of June '09 I had Rs.99.11 in my account. On 12
June '09 when I checked my account, to my surprise I
saw that an amount of Rs.30/- had been deducted from my
prepaid account and the balance left show as Rs.69.11.
On 13 June '09 at about 08.30 hrs I called your call
center (*333) and enquired about this and was informed
that Rs.30/- had been deducted for job alert facility.
I was surprised to see when I did not opt for any such
facility nor I sent any SMS to opt for this, how can
you deducted Rs.30/- towards job alert. A complaint was
registered on 13/6/09. Every time when I contacted
your call centre (*333), I have been giving a standard
reply saying that action will be taken to revert back
my money within two hours. Till date no action has been
taken to rectify my problem.
Your inaction leads to believe that some kind of
malpractice is going on.
Please look into this problem immediately and rectify
the mistake and confirm. If you fail to take action on
receipt of this mail, I will be constrained to take
appropriate action against you for which you will be
held response for cost and consequence.
Thank you,
Yours faithfully,
sd/-
K S Shetty
Raj Nagar,
Opp: Raj Bhavan Road
Khairatabad
Hyderabad 500 082
June 15, 2009
The Customer Care
Reliance India Mobile
<[protected]@relianceada.com>
Dear Sir,
Sub: Unnecessary Deduction of Amount from
my Cell No: [protected]
This is to bring to your notice that during the first
week of June '09 I had Rs.99.11 in my account. On 12
June '09 when I checked my account, to my surprise I
saw that an amount of Rs.30/- had been deducted from my
prepaid account and the balance left show as Rs.69.11.
On 13 June '09 at about 08.30 hrs I called your call
center (*333) and enquired about this and was informed
that Rs.30/- had been deducted for job alert facility.
I was surprised to see when I did not opt for any such
facility nor I sent any SMS to opt for this, how can
you deducted Rs.30/- towards job alert. A complaint was
registered on 13/6/09. Every time when I contacted
your call centre (*333), I have been giving a standard
reply saying that action will be taken to revert back
my money within two hours. Till date no action has been
taken to rectify my problem.
Your inaction leads to believe that some kind of
malpractice is going on.
Please look into this problem immediately and rectify
the mistake and confirm. If you fail to take action on
receipt of this mail, I will be constrained to take
appropriate action against you for which you will be
held response for cost and consequence.
Thank you,
Yours faithfully,
sd/-
K S Shetty
I received a reply from Reliance regarding my complaint. I reproduce below the same:
On Fri, 19/6/09, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]'Reference your mail
To: "surendra shetty" <[protected]@yahoo.co.in>
Date: Friday, 19 June, 2009, 8:36 AM
Dear Customer,
In response to your mail regarding Reliance Mobile number [protected], please note that the dispute is beyond three days. Hence, we are unable to process your request for the waiver.
However, we have noted down your request for deactivation of the ALTJOBSPHONE pack.
Further to your mail regarding deactivation of the ALTJOBSPHONE pack, please note that your complaint is logged as Service Request ID[protected]. We are working on it and will respond to you in next 2 days.
In continuation to your complaint against Customer Care staff, we would like to inform you that we have noted down your complaint and forwarded to concerned department for necessary actions to be taken.
For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].
Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.
Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.
Yours sincerely,
Vaishali Kadam
Customer Care
Reliance Communications
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
On Fri, 19/6/09, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]'Reference your mail
To: "surendra shetty" <[protected]@yahoo.co.in>
Date: Friday, 19 June, 2009, 8:36 AM
Dear Customer,
In response to your mail regarding Reliance Mobile number [protected], please note that the dispute is beyond three days. Hence, we are unable to process your request for the waiver.
However, we have noted down your request for deactivation of the ALTJOBSPHONE pack.
Further to your mail regarding deactivation of the ALTJOBSPHONE pack, please note that your complaint is logged as Service Request ID[protected]. We are working on it and will respond to you in next 2 days.
In continuation to your complaint against Customer Care staff, we would like to inform you that we have noted down your complaint and forwarded to concerned department for necessary actions to be taken.
For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].
Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.
Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.
Yours sincerely,
Vaishali Kadam
Customer Care
Reliance Communications
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
my reply to the mail i recd from reliance on 19/6/09 is reprodcued below:
--- On Fri, 19/6/09, surendra shetty <[protected]@yahoo.co.in> wrote:
From: surendra shetty <[protected]@yahoo.co.in>
Subject: RE:'ADAG=[protected]'Reference your mail
To: "[protected]@relianceada.com" <[protected]@relianceada.com>
Date: Friday, 19 June, 2009, 10:17 AM
K SURENDRA SHETTY 6-3-1247/357
Raj Nagar,
Opp: Raj Bhavan Road
Khairatabad
Hyderabad 500 082
June 19, 2009
Ms Vaishali Kadam
The Customer Care
Reliance India Mobile
<[protected]@relianceada.com>
Dear Ms Vaishali,
Sub: Unnecessary Deduction of Amount from
my Cell No: [protected]
This is with reference to you reply of 19 June 2009
regarding my complain on the above.
I am surprised to receive your standard reply regarding
my complaint o[censored]nnecessary deduction of amount of
Rs.30/- towards job alert facility as stated you your
call centre (*333) personal on 13/6/09. Please note
that as soon as I found out that this amount was
deducted from my prepaid account, I got in touch with
your call centre on 13/6/09 at about 0830 hrs. Every
time when i called the call centre to find out my case,
I was getting a standard reply that they will rectify
this and credit the amount which never happened. I was
therefore forced to write to you on 16/6/09 in order to
bring this inordinate delay to your attention.
I now write to understand whether you are going to
credit the amount deducted from my prepaid account nor
not. If you are going to ignore my request, I have no
other option but to take up this matter in a public
forum.
I look forward to hearing from you.
Yours sincerely,
sd/-
K S Shetty
--- On Fri, 19/6/09, surendra shetty <[protected]@yahoo.co.in> wrote:
From: surendra shetty <[protected]@yahoo.co.in>
Subject: RE:'ADAG=[protected]'Reference your mail
To: "[protected]@relianceada.com" <[protected]@relianceada.com>
Date: Friday, 19 June, 2009, 10:17 AM
K SURENDRA SHETTY 6-3-1247/357
Raj Nagar,
Opp: Raj Bhavan Road
Khairatabad
Hyderabad 500 082
June 19, 2009
Ms Vaishali Kadam
The Customer Care
Reliance India Mobile
<[protected]@relianceada.com>
Dear Ms Vaishali,
Sub: Unnecessary Deduction of Amount from
my Cell No: [protected]
This is with reference to you reply of 19 June 2009
regarding my complain on the above.
I am surprised to receive your standard reply regarding
my complaint o[censored]nnecessary deduction of amount of
Rs.30/- towards job alert facility as stated you your
call centre (*333) personal on 13/6/09. Please note
that as soon as I found out that this amount was
deducted from my prepaid account, I got in touch with
your call centre on 13/6/09 at about 0830 hrs. Every
time when i called the call centre to find out my case,
I was getting a standard reply that they will rectify
this and credit the amount which never happened. I was
therefore forced to write to you on 16/6/09 in order to
bring this inordinate delay to your attention.
I now write to understand whether you are going to
credit the amount deducted from my prepaid account nor
not. If you are going to ignore my request, I have no
other option but to take up this matter in a public
forum.
I look forward to hearing from you.
Yours sincerely,
sd/-
K S Shetty
i am using reliance prepaid no. [protected], i want to lodge a complain against the reliance prepaid service for unnessosary activation of entertainment and other extra services and deduction money. I want to conserned network to deactivate all such services from my mobile and refund the
amount as soon as possible.Other wise i shall close the connection and will have a very bad experience about the reliance movile.
amount as soon as possible.Other wise i shall close the connection and will have a very bad experience about the reliance movile.
My mobile no-[protected].
I have made complained to Rel.cus.care on Dt.19/5/2009
complained no[protected].
My complained is reg. Night call Facility.
I have not reply from your site so please inform me & clear my complain.
I have made complained to Rel.cus.care on Dt.19/5/2009
complained no[protected].
My complained is reg. Night call Facility.
I have not reply from your site so please inform me & clear my complain.
Reliance — malpractice in money deduction on prepaid account
i have one mob connection of reliance info comm no [protected] in the name of alok kumar didwania :my problem with the company is as under :
I HAVE TAKEN SMS PACK OF THE SERVICE PROVIDER IN JULY 2011 FOR RS. 39/= BUT DUE TO SOME REASON I HAVE CANCELLED THE ABOVE PACK UNDER INTIMATION TO THE COMPANY AND TAKEN ANOTHER PACK OF RS. 19/= PM IN THE NEXT MONTH ONLY I.E. IN AUGUST 2011. SINCE THE CANCELLATION OF THE SERVICE THE COMPANY IS DIRECTLY DEDUCTING THE AMOUNT OF EXISTING AS WELL AS THE PRESENT PACK BY SENDING THE SMS. EVERY TIME/MONTH SINCE LAST 6 MONTHS I HAVE TO INFORM THEM ABOUT THIS MISTAKE AND TAKING BACK THE REFUND OF RS. 39/= . ON EVERY CALL THE COMPANY IS ACCEPTING THEIR MISTAKE AND REFUND THE AMOUNT AND ALSO COMMIT TO PERMANENT DE ACTIVATION OF THE SMS PACK BUT NOT DONE.
IT SHOWS THAT IF A CUSTOMER DOES' CHECK THEIR ACCOUNT FREQUENTLY THAN THE COMPANY WILL PICK POCKET HIS MONEY BY WAY OF DEDUCTION ON ACCOUNT OF SERVICES , FOR WHICH THE CUSTOMER HAS ALREADY DEACTIVATED .
FOR YOUR READY REFERENCE I HAVE DONE LATEST COMPLAINT WITH THE COMPANY UNDER COMPLAINT NO. [protected]
NOW I HAVE NO OPTION INSTEAD OF TO COME ON YOUR DESK WITH A REQUEST YOU TO PLS TAKE UP THE MATTER SERIOUSLY JUST TO SAVE THE CUSTOMER.
WITH REGARDS
ALOK KUMAR DIDWANIA
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Reliance Prepaid — wrong deduction of charges
you are deducing wrong charges,for last three months.i made cll to customer care several times.they say that there is some pendig balance,but not confirm how much.upto what time u will do this?