[Resolved]  Reliance Reliance Big TV Limited — Fraudulent act on the part of service providers from ReLIANCe Reliance Big TV DTH

To
Sri Anil Ambani
ReLIANCe Anil Dhirubhai Ambani Group,
Reliance BIG TV Limited,
[protected]@rd.co.in
www.bigtv.co.in

Dt 20.11.2008
Subject; (1) COMPLAINT, In complete Installation dt. 17.11.08 Big TV DTH Services
Complaint number 80656352 and 80769790 not attended till date ie 20.11.2008.

(2) RF Connector required with cable to run another TV

Reference: BIG TV Smart Card Number[protected]


Dear Sir,

With reference to above the customer has to inform as under;

1 That, I am sorry to inform you that it is a fradulent act on the part of service providers from Reliance Big TV DTH as an incomplete installation to Bigtv was done in absence of electricity on 17.11.2008.It still remains in activated till date ie. on 20.11.2008.

2 That, next surprise is that a Complaint number and 80769790 dt 19.11.2008 was fradulently closed by some service engineer with a wrong remark as customer unreachable.The Complaint number 80769790 was not attended by ReLIANCe at all.

3 That, I do not understand as to how a complaint number 80769790 was also given to me on Call[protected] dated 18.11.2008, which the customer care is now denying.

4 That, a RF Connector with extended cable was requested to be supplied to the customer to run another TV, which remains unattended.

5 That, the local Reliance customer care attendents and the service engineers are malfunctioning in hands and globe with the local cable operators, which you are unable to control. The customer appears to be defrauded by Reliance Big TV Limited and its call centre[protected]. The customer does not understand as what to do with the dumy Big TV DTH box supplied by ReLIANCe.

Kindly arrange to ractify my complaint today ie. on 20.11.2008, failing which the customer shall be bound to refer the matter to our legal advisors and recover the losses and damages caused by Big TV DTH service, ReLIANCe BIG TV Limited and its call centre[protected].


KRISHNA DEO
(Customer)
KRISHNA DEO, R/O K- 44 / 19, NAIK-BAZAR, In front of Bhang Shop, Kal Bhairo Road, VARANASI, 221001 (U.P.)
Phone[protected], Mobile[protected]