[Resolved]  Reliance Smart — Automatic Deduction for VAS

My name is Amit lal Jain and I am from Ranchi, Jharkhand. I purchased a 3G Sim of Reliance 5 months back due to their FRC 600 Offer which offered 2GB data usage for 3 months. After 3 months I continued to use this number for regular use. I noticed that every month my balance was deducted for some unknown reasons. On 16th Jan I received a SMS from RM-Reliance stating that Rs 30 was deducted from my balance for VAS Shemaroo GSM. I immediately called 198 to lodge a complaint for it. After listening to all the rubbish stuff and pressing around 10 different option keys I managed to talk to the customer care representative who as usual replied that he can not register a complaint due to system updates. Next day I visited Reliance office at Ranchi where the person responsible to handle complaints was missing. After inquiring an arrogant girl came and shouted at me that what is the issue? Finally after arguing she registered a complaint and on 19th Jan waiver SMS was received.

Reliance has a huge number of customers which are unable to understand these SMS and fail to register any complaint against this issue. People who take the pain to call customer care either fail to find the way to speak to the operator or the operator refuses to lodge a complaint. People like me who do not give up on visiting the mobile company office are warmly welcomed by their civilized staff member who instead to helping and listening to our complaints just argue with us that we would have pressed some keys to subscribe the services for which we have been charged. Their system can never be wrong only the customer can be false as well as wrong. My family has around 5 Reliance connections and we have faced these common issues in the past. THIS IS A VERY BIG SCAM, just multiply Rs30 with the customer number of Reliance.