Reliance Smart GSM — poor recharge facility

i am using smart gsm pre paid service since 5 yrs now. for the last 4 months i am facing real trouble in recharging my phone on a regular basis. most of the time the server of reliance is down because of which the retailer refuses to recharge. even the customer care executive are also very rude, they just keep down call most of the time in a very manner less way.
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Smart — about recharging

Sir,
I was recharge a Rs.25/- Smart voucher on 23.10.08 evening but I did'nt get the free second balance worth 125 sec my Mobile No is [protected].

Reliance Smart — recharge confirmation

sir
today my internet recharge rs 303 confermation mesage not send by your organisation . last day I am call costumer care for ask internet recharge ballance days he is not confermed me.

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