Hi,
I bought Reliance Net Connect for Rs.1500/- unlimited for 1 month and on 22nd day it got disconnected. Reliance Appellate Authority, Nodal Officer, Service Assurance Cell, and Customer Care are not providing any positive response.
Regards,
Ravi Lohia
[protected][protected][protected][protected]
From: Ravi Lohia [mailto:[protected]@ravilohia.com]
Sent: Tuesday, April 29, 2008 10:20 AM
To: 'Rcomappellateauthority.[protected]@relianceada.com'; 'Rcomnodalofficer.[protected]@relianceada.com'; '[protected]@relianceada.com'; '[protected]@relianceada.com'
Subject: RE: Claim V/S Customer Relationship Management
What is the use of setting up appellate authority, nodal officer, service assurance cell, and customer care units, when no one solve issues pending since 29-March-08, forcing me to go to consumer court.
Regards,
Ravi Lohia
From: Ravi Lohia [mailto:lohia.[protected]@gmail.com]
Sent: Tuesday, April 08, 2008 8:02 PM
To: 'Rcomappellateauthority.[protected]@relianceada.com'; 'Rcomnodalofficer.[protected]@relianceada.com'; '[protected]@relianceada.com'; '[protected]@relianceada.com'
Subject: RE: Claim V/S Customer Relationship Management
Hi All,
Till date I have not received any feedback regarding my claim.
Reliance Executive called me to know problem in Data Card, and as this is a non-technical issue, he can not help.
Regards,
Ravi Lohia
+91-[protected] | [protected]@yahoo.com | [protected]@hotmail.com
From: Ravi Lohia [mailto:lohia.[protected]@gmail.com]
Sent: Saturday, March 29, 2008 7:24 PM
To: 'Rcomappellateauthority.[protected]@relianceada.com'
Subject: FW: Claim V/S Customer Relationship Management
From: Ravi Lohia [mailto:lohia.[protected]@gmail.com]
Sent: Saturday, March 29, 2008 7:23 PM
To: 'Rcomnodalofficer.[protected]@relianceada.com'
Subject: FW: Claim V/S Customer Relationship Management
From: Ravi Lohia [mailto:lohia.[protected]@gmail.com]
Sent: Saturday, March 29, 2008 7:22 PM
To: '[protected]@relianceada.com'
Subject: FW: Claim V/S Customer Relationship Management
From: Ravi Lohia [mailto:lohia.[protected]@gmail.com]
Sent: Saturday, March 29, 2008 7:21 PM
To: '[protected]@relianceada.com'
Subject: Claim V/S Customer Relationship Management
Hi,
I purchased Reliance Netconnect (No. [protected]) USB Data Modem and unlimited internet for 1 month for INR1501.00 from Mittal Reliance Webworld, Andheri (W) on 01-Mar-08. On 02-Mar-08 I received Welcome SMS from Reliance. On 03-mar-08 I received amount received SMS from Reliance. On 22-Mar-08 night I received SMS from Reliance stating balance is only INR12.34. I called *333 and asked about it, person said ignore the message. I could not connect internet after some time, and again called *333 and person said contact Shop. I went to shop and he lodged complain and promised to solve the issue within 60 hours. As continuously I could not connect internet, I went to Reliance Shop, Near J.B. Nagar, Andheri (E) and paid fees to make it postpaid. Address Verification done, but Till 29-Mar-08 internet was not activated. Then people at Reliance Shop in Andheri (E) said Data Card Prepaid to Post Paid not possible. At last again I went to Reliance Shop at Andheri (W), he gave me solution.
Here I lost 8 days internet (from 22-Mar-08 to 31-Mar-08) and I claim refund for this amount 1500/30*8= INR400.00 plus INR200.00 for conveyance, communication for the period.
Total Claim INR600.00
Hoping for good customer relationship management.
Regards,
Ravi Lohia
+91-[protected] | [protected]@yahoo.com | [protected]@hotmail.com
RELIANCE SMART GSM SERVICE — Connectivity Problem
I have two connection of Reliance Smart GSM mobile, I complained a week before this entry, to customer care exicutive ( Complain No was 95016366 as per Customer care) that I am unable to connect one IDEA mobile no. from my two mobiles. Call is comming from that no. but not connecting by my both mobiles.They told me daily that problem was solved soon but problem still remains.I am regularly calling that no. from outside.The internet connection was provided but I getting
internet access very slow its download speed is 0.08-2kbps and this month in our location packet data was not avaiable for 7 days thats why i was not able to use the internet.internet conectin for 30 days i have to spent 303 rs.means for 1 day i have to spent 10.10rs.why i carry the cost of nonusing time sum of rs 70.70.who can give me the sum of rs 70.70. I have already tried to contact the customer care
executives. But the phone line is always engaged.when i able to contuct them they told me our server is busy thats why conection is slow .i complaint it 30 times .i use smart net for 3 months but still have the same prob.some time i use airtel.where airtel gives 10-15kbps download speed.so why i use smart net? when i told to customer care
executive he told me its ur choice.its ur prob.i asking u sir, if i spent mony and not gate sufficeant servise i have to right to complain to customer care .but ur customer care executives are not satisfi me of there service.if my prob solved i promice i use smart other wise not. My mobile n-[protected].
kyu may hyd may rahtaho ok
pl conform me through in mail imidiatly.
My name is DIGANTA NATH.
My Friend have taken Reliance Smart connection. He has also recharged the connection with Rs. 81 for internet connection.
My mobile no. is [protected] & the connection is in the name of his brother. His brother name is KAMALESH THAKUR. Kindly register my complaint. Also I want to know whether I can be able to connect my computer with internet using my mobile. Please give me the instructions to connect my computer with internet through my email ID.
smartnet,303 recharg — not getting internet connection
dear sir, ,my name is manoj kumar shaw. i lived in 73/2c atiendra mukerjee lane shibpur howrah-2 . my phone no is
[protected] . i was recharg rs 303 AFTER ONE WEEK I AM NOT GETTING INTERNET CONNECTION DUE TO THEIR NETWORK OR SERVER PROBLEM I WAS ALSO COMPLAIN .THEY ARE ONLY GIVING THE INSURANCE THAT 48 HOURS OUR PROBLEM WILL BE SOLVE BUT AFTER COMPLAIN
68 HOURS WAS GONE NO ONE SOLVE MY PROBLEM...
SMART GSM ARE FRAUD THEY ARE CHEATING MONEY FROM CUSTOMERS
kindly give me instructions for "how to connect relience smart gsm Gprs on computer". I am using Nokia 6300 mobile.
pls suggested for good concepts.
RELIANCE SMART GSM SERVICE — connectivity problem
Sir, I am a customer of reliance gsm service.These days I am suffering from a lot of problem. Now a days, i face a lot of problem when i try to connect any number other than reliance communication. whenever i call i got a voice response that "All the network of this route is busy plese call after sometime". Please take this matter into your consideration and solve my problem as early as possible.I used this from july.
My Sim no is : [protected]
I used this from july.
My Sim no is : [protected]
I used this from july.
My Sim no is : [protected]
And my reliance GSm Sim has no signal when Iam in inside the room.
I have lot of struggle with this Signal dicontinue problem
my smart sim no, [protected] please stop the caller tune in my mobile
I have taken the reliance-internet connection under plan 499-unlimited download free with 100 kbps speed.
But from the first day of my connection i am not getting enough speed.Regarding this i have complain in customer care for 3-4 times just in 3-days. But my problem yet not solved.Regarding i had talked with the T.L. of customer care but my problem not solved.They alwasy promise me that we will solved your problem within 24hr. but no satisfying result.
so please kindly suggest me some solution regarding this
Thank You
Shrirang Raut
i have submit my documents twice, but my both numbers not would be activate. plz suggest me some solution for this.
Please stop the telemarking calls and sms to my mobile [protected].
I need to intimate you about my GSM (Nokia) mobile which bearing RELIANCE Sim.
While dialing any mobile number it is instantly showing the following message.
"SERVICE IS NOT AVAILABLE" even if it is not possible to make a call to Respective customer care.
For your kind information
1) It have life time validity up to 2015.
2) Main balance as on date is Rs. 100.00
I need your quick positive assistance to shot out this problem.Please do this favor to me.Hoping for the best result.
HAVE A GOOD DAY.