[Resolved] Reliance Smart Gsm Service — Balance deducted without registering for cricket mania pack | |||
On 3rd May 2011, at 3.21 pm i got a sms from RM-54433 containing "U can now win amazing prices! U are now subscribed to CricketMania for 30 at Rs.49. Visit www.cricketmania.co.in & link ur Facebook A/c or dial 54433 now".... I would like to inform you that I have never sent any request for registering me for this pack. When I contacted Reliance Customer Care Executive at 3.30 pm, I was informed that I have received a call from them and for this they have activated this pack. He clearly denied to refund the said amount. Besides since September 2010, they used to deduct Rs.30 per month for 4 months in the name of some Voice Chat activation in spite of the fact that I have never activated that pack also. My number is [protected] and I want to take a serious step against them. Please suggest Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
I Ashish Chaturvedi, am to state that i am Reliance Smart customer since last 7 years. On date 19.08.2012 my number [protected] has been barred suddenly from your side you have barred all facilities including incoming & outgoing calls & incoming & outgoing messages, without any prior information about it. When i contacted to customer care executives were not able to reply satisfactorily even Mr. Manoj (Customer care Executive) disconnected my call without answering me. After that i contacted reliance store they told me to submit the photo id & residence proof, i also did that. and they told me that the number will activate in 7 days. So i am highly unsatisfied with your services.
I think there should not be any requirement of documents after 6 years of purchasing SIM card, if there is any requirement you should intimate me before taking this action of number barring.
I have submitted the required documents, so i request you to activate my number immediately otherwise i have to go to Consumer Court against this type of harassment of customers.
How can you Block my number without any prior information & specially old customers more than 6 years.
Please do the needful & activate my Number immediately.
Name- Ashish Chaturvedi
Mobile no.- [protected]
Alternative No. [protected] & [protected]