Reliance Smart — Automatic Activation of Caller Tune

Address:

North 24 Parganas, West Bengal

Sir,

My name is Pritesh Chatterjee. I am having Reliance Smart GSM no.- (91) [protected] West Bengal (Kolkata - 700035). Recently for the past 4 days im receiving the following message from 52811:-

"Dear Customer, Welcome to Reliance My Tunes Service. You have been Subscribed to this Service. Download Songs and Set them for your family and friends."

Sender - 52811 on 23, 24, 25 th March ( and at 6:30 AM in the morning)

I NEVER EVER HAVE ACTIVATED ANY CALLER TUNE

In-spite of calling the customer care (For which u Charge @50 paise per 3 mins) they are not been able to successfully deactivate the service. At last got one code DACT_CRBT and sent to 55444 but immediately after few hours the Caller tune service became active automatically.

When i v complained, Ur customer care executive says that I have activated this. Is this some kind of joke that is happening?? I DO NOT LIKE caller tunes in any way , I Dont want to activate it either, and the customer care forcefully says i hv activated it!!! and instead of helping me she disconnects the line. This is just ridiculous.(I hv called *333 at 10:30 AM 0n 23.03.2011) For this particular thing 5 rupees balance also got reduced. THE QUESTION IS NOT ABOUT MONEY BUT ABOUT USING THE UNFAIR MEANS TO DEDUCT BALANCE and thus LOOSING CUSTOMERS. And do u think that we are jobless people that ever day u will activate the caller tune automatically and deduct @re 1 per day and i will run after ur uncaring customer care guys to Deactivate the service???????


So I strongly request u to look into the matter and take appropriate action , please return my balance and stop the nonsense caller tune automatic activation in my number , or else i will be forced by u to quit Smart and shift to IDEA or any other NETWORK Provider.

Waiting in anticipation,

Pritesh Chatterjee