[Resolved]  Reliance Smart — unwanted activation of shayri pack

Address:

Dakshina Kannada, Karnataka

respected sir,
my mobile no. is [protected] this is to inform you that i recharged my number on 30/5/11 with rs.75 for which i got currency of 66.
but following day (31/5/11) i came to know that 30 rupees have been deducted from my balance for which i called reliance customer care.they told that a pack of shayri have been activated by your no.As i haven't activated any packages i said them i haven't got any messages regarding this, they did it forcefully without my permission asked them to remove that package and to refund me but that customer care people told that they cant refund as its been done because of my fault....but the fact is as i gets calls or messages from this people i just delete them without looking at them as they always do such things but they are saying that i activated it by following instructions by typing *123#. and this is not my first encounter with reliance this has been done to the same number 4 times this is fifth as i get recharged......but previously except once they have refunded back.
so i want to launch a complaint against them for the harrasment and i want that rs.30 back to my balance
I need your attention to this regular problem of reliance customers and help me.
thank you.