[Resolved]  Reliance Smart — Recharge

Address:

West Bengal

I want to register my complain against Reliance World a fully owned retail shop of Reliance Web store Ltd.

The address of Reliance World is :
MERLIN MANOR,
32, DESPRAN SASMAL ROAD
TOLLYGUNG, KOLKATA
WEST BENGAL

Lets come to the point.On 28/03/2011 at 6:06pm from service center no ([protected]) my son had received a message that " On E-Rech 121 get Rs.121TT and 121 Loc min on any network absolutely FREE. Valid 7 Days Rechg now. Reliance. From :RM Reliance" in his mobile ( No:[protected])

On the basis of that message I went to the early mentioned shop to recharge my Son's (Mob: [protected]) and my own number( Mob:[protected]) also.
Invoice Number of Transaction : [protected] and Invoice date :04/04/2011 Customer name : 1) [protected] and 2)[protected]

There I requested them to Recharge both the number and I offered them @ Rs.121for 2 number i.e Rs.242 but the employee with whom I was dealing had told me, that, above mentioned offer of Reliance is only for that mobile number in which the message had sent and the offer is only for that date . Then I told him to recharge my number with Rs.110.

After recharge I got the confirmation message from 52811 number and where the "TT 121 Dhamaka" message was included.Then I show that message to that employee and requested him to Recharge my sons Number with Rs. 121.


But he told me that the offer will come into effect if you again recharge with Rs.121 after recharge of Rs. 110 because the message sent from 52811 is saying that this offer only you can get now in this mobile number . I become astonished and said why should I pay Rs.110+Rs.121 for a mobile number .

After that I again recharge my sons number with Rs.110 and got the same confirmation message in same format.I showed him the message but he keeps himself silent .

My question is why there is a lack of communication between the customer and company channel. When a company is providing a promotional message then its direct store employee has no news or idea about that message.

My request is improve the management of your company and arrange the way how can I get that benefit of Rs.121 TT Dhamaka offer.

Regards.
T.K.Bhattacharya
[protected]