Reliance Telecom — Balance deducted from my prepaid a/c for no reason

Pranab

from Coimbatore, Tamil Nadu

Address:

East Delhi, Delhi

i want to make a complain against Reliance Telecom.. my balance from my prepaid a/c deducted for reason.. i neither subscribed/activated any service still they deducted Rs 30/- from my a/c and many times i called their customer care number but every time i call they say like they are unable to check due to system up gradation.

consumers call Reliance Customer care for resolving their queries not to listen companies problems about system up gradation. this happens many a times system up gradation very poor service.

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Comments

Prakash Gupta

from Mohali, Punjab

Reliance Telecom — balance deducted

Respected Sir,
1. My name is prakash gupta. On 12th of November I recharged my mobile with Rs.30
and I got Bal.Rs.25.30 I made only 5 calls and switched off mobile and when I switched on mobile in
evening at 7pm I found balance only Rs.3.30. Sir I DIDN"T USe 20rupees but the company deducted
I called customer care they said that I used.

2. Sir I use 2sims of RIM those are [protected], [protected].
From number-[protected] they deduct 2hrs58mins and its validity was 27/02/2010 but they finished its validity on 13/11/2009. Sir unfortunatally I deleted SMS containing the validity now I have no proof to show what should I do?

rajvirkaushal

from Ahmedabad, Gujarat

Reliance telecom prepaid — Deduction in balance

Hi,

I am a Reliance prepaid mobile customer. Very oftenly i have observed that reliance is activating service like garden tips n all by its own...No phone calls, no message still they are activating serices on their own and charging from the balance. This is height by every month they cut the money from account.

I request you to take hard steps to stop this kind o[censored]njustice to customers.

Thanks,

Kaushal Rajvir

[protected]

masali

from Mainpuri, Uttar Pradesh

Reliance /A/c deduction — Deducting A/c Balance

Dear Sir/Madam

This is one issue related to Reliance GSM Service
I am Using Reliance GSM Prepaid Mobile from last one year
From Last 10 Months i am in Roaming
Whenever i recharge my account "the service provider deducting the A/c balance unnecessarily withoout any reason" & defaultely they are giving other service without subcription & deduction the amount for the same"
two time i unsubsribed after contacting to customer service but now today again they deducted Rs. 30 by giving message "Your subscription to Mitti Ke rang service has been renewed for 30 days"

Request you to look into the matter & help me regard in this issue
My Reliance GSM No - [protected]
Name -Prakash

Thanks & Regards
Prakash

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare