Reliance Telecom — VAS activation

Reliance Telecom — Unethical collection calls

Hi,

I had been using Reliance Data Card No [protected] till my company gave me a Corporate Broadband USB Card. Once I got that, I had put my Reliance card in 'same custody mode' for six months and have not been using it since then. Just when the safe custody got over, I decided to get my connection barred. I went to the Reliance store at Brigade Road and they suggested me to call up *333 and put the request.

When I did that, initially the request was taken and then later someone (do not remember the name) called me and requested me to change the connection to pre-paid mode where I only pay upon usage. And, I said - OK. She also said that my confirmation over phone was enough for me to convert the same to Pre-Paid.

Quite some time has passed since then and then I started receiving fake court notices and threatning calls from the collection people. I was told things like 'Better pay up the amount' - Or, else we know what to do. And, since then I am going through this awful experience.... Do not know whom to complain .... But really want this resolved.

Regards

Swarup Chatterjee

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,

RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care