[Resolved] Reliance Web World — Non refund of payment for Video Conference failure | |
I have booked a video conference with Reliance webworld in Visakhapatnam, AP on 16th December, 2009 after paying total Rs-3310, out of which Rs-2000/- I paid thru cash & rest Rs-1300/- I paid thru my debit card. I have got all the booking details thru emails. The video conference was cancelled due to network problem in Reliance webworld on the same date. After cancellation, they have refunded Rs-2000/- cash to me, but declined to refund Rs-1300/- paid thru card stating that money was not transacted. Despite sending them bank statement, which clearly reflects the payment made to Reliance webworld, they Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
I have share the ISDN/IP address of the other party (L G India at Noida, India). The objective of the VC was interview with the global Head at LG. The web support executive has assured me to connect the other side VC at the scheduled time. Before I booked the VC, I have asked for all the requirements needed for the connectivity he has asked me for IP address number etc. (It was a call between Reliance to LG India at Noida) Which, I have provided before the payment. The assurance for the connectivity and given me the receipt for the payment of INR 3932/-. I have got all the booking details thru emails. I reached to the venue at the scheduled time. (Reliance Web world lab at Jamshedpur).The gentleman who booked the call he was not on the duty and the entire VC connectivity was taken over by other gentlemen.
At the scheduled time Reliance web world failed to connect with the other side at Noida. I Spoiled 70 minutes with a expectation to get it connected for the VC (Interview) but it did happen. I have connected on call with the otrherat Noida they said we waited and also tried to connect but reliance web world has some technical problem and their IP (Connectivity is not responding)
After the series of failed attempt I left the venue with disappointment and anxiety.
Next day, I visited to the same venue to give me the refund but they said once the money is paid we can refund and they completely refuted to take the responsibility of their fault.
This is seer harassment to customer and paying with the mental status.
Need your help to address my concern and help me in getting the refund or suggest me the way out.
Rgds, Manoj K Prasad.