[Resolved]  Religare Securities — Being charged for a canceled account

Address:

Bangalore, Karnataka

Hello,

My wife had applied for DMAT trading account with Religare securities. However due to the delay in creating the account and the poor service, we had requested them to cancel the account. We had also instructed CitiBank to block the cheque which was given to Religare for the account creation.

However, in spite of requesting them to cancel the account they have gone ahead and created the account. They are now sending mails like:
"Debit in your ledger is Rs. -500".

Considering the above, we have a few questions:
1) Is it possible for Religare to create an account when the subscription cheque has been blocked?
2) Is it ethical on Religare's part to forcefully create an account in spite of informing them about the cancellation and then have the audacity to charge us for an account which we do not want?

Thanks & Regards,
Ajay