Religare Securities — Got harassed in name of procedure

Address:

Bangalore, Karnataka

It is with great desperation I am writing this. I am totally fed up with service provided by Religare Securities.

I have submitted the Profile change request to link my Demat and Trading account with ICICI Bank. Please find below the process I went through for getting this done.

1.On June 8th, I have couriered the documents to Bangalore MG road Branch. This request got rejected due to insufficient documents. But I have submitted the documents as per the checklist I got from Religare customer care. If customer care has given the correct information, then what is stopping me to submit the documents???
2.On June 12th , I have resubmitted the request with required documents. This got rejected due to signature mismatch from the MG road branch, which is fine with me
3.On June 14th, I walked into Religare Koramangala Brach and submitted the documents after cross matching my signature in KYC form. From the Branch, the form got verified and punched on june 15th and its been informed to me that the signature got verified and there will not be any rejection again. After that it got couriered to HO.
I was regularly following up with religare customer care to get this done. On June 18th Customer care executive asked me to with for 24hrs. But I dint get any response, so called up again on June 19th. They again asked me to wait for 24 to 48hrs. Again I didn’t get any response. So I called up on June 21st, as usual they asked me to wait for 24 to 48 hrs. But by 21st EOD, I got mail saying that the request got rejected due to signature miss match.

I am really frustrated with this. I am wondering whether this is the way Religare works???? To enquire about this I called up Religare Customer care today and I asked Executive named ‘Makul Gupta’ to escalate to call to the Floor manager as he was not given me satisfying answer. But he was not ready to do that saying that “Sir, Even my manager cn give only the same response what I have given to you”. What is this?? After I made a mess on it, he escalated the call. He should not worry about the fact that whether I am getting the same response or not, if want to escalate the call, it is his responsibility to do it.

All I need to do is to link my Demat and Trading account with my ICICI account. On this note, let me tell you that the service Religare provided me is so disappointing.
I am not planning to submit any more documents regarding this and If Religare is not able to do this for me, I will be closing this account on priority basis latest by tomorrow, June 23rd 2012.

-Bijo