[Resolved]  Religare Securities - Trading Software, Odin — trading software, Odin

Address:

Maharashtra

In Feb 2009 I subscribed to Religare Secutities trading platform Racepro for a subscription fee of 1500/- and addvance brokerage of 2500/- on the following conditions granted by their salesmen (vikas-[protected], prashant-[protected]):

1] my account shall be activated in 11 working days,
2] I shall be provided with uninterrupted end-of-day and intra-day charts
3] each and every trading requirement shall be provided online, e.g. margin stats, exposure limits, fund transfer facilities etc.
4] I shall be given an exposure of intra-day 20 times

They abided by none of the above conditions.
1] more than 25 days to open my account
2] nifty charts were not available. those that were available would shut down every 20 minutes requiring shutting down and reopening of Racepro
and reconstructing those charts every 20 minutes needing 6/7 mnts every time.I have sent details and snapshots of these problems to
Tanaji([protected]) of Religare very often but to no avail.
3] I was not given 20 times exposure.
4] I have put in accounting queries to them [Tanaji] with no response except that computers dont make mistakes.

Whenever a problem is put to the Mumbai Religare office their constant refrain is ' call helpline of email customer service'. Their helpline number takes anything upto 30 minutes to access and at the end they say its a tchnological problem and nothing can be done about it. When I requested the employees to give me the names of their bosses so I can discuss the problem with them I was refused on grounds of corporate confidentiality (Prasad, tanaji, and all others.) ! I tried to contact Amit Joshi, their Ghatkopar chief over telephone- [protected]- board no. attended by a watchmen, a very common practice all over- for 3 months but was told he was out of office everytime. On one instance i called them from the ground floor of their office building and got the same reply- out of office. I ran up the office stairs and into his cabin and there he was.He threatened to close my ccount. At present there Ajay Raj ([protected]) handling the afffairs. I have been calling him for 3 months but he refuses to take the call. Three days ago i called him at 11.30 p.m. He took the call and said he was not Ajay Raj fand that it was wrong no. When I reminded him of the talk we had 3 months ago and that problems have grown worse and i intend complaining to SEBI he said I was welcome to go to SEBI .

Now their Delhi office has decided to localise their Mumbai operations replaced RAcepro with Odin trading. Kindly note their office uses Odin_Client and customers are given Odin_Diet. As per their staff none of the online facilities will be available.All we have is a module to place buy /sell orders .

Dear Sir I have gone through intense anxieties because of REligare. I have traded with ICICIDIRECT, Kotak, Refco, Investsmart, Indiabulls. Imust say they all have had problems. However, internert trading was new then.But none has been ruthlessly negligent like Religare. I am a retired pensioner and find it difficult to deal with these people.I beseech you to help me restore equity in the case.