[Resolved]  Reserve Bank Of India — Ortel Internet Connection (Bhubaneswar)

Ortel Communications Orissa — Ortel Internet Connection (Bhubaneswar)

PS. I had logged my complaint in the wrong section due to a mistake in the company name.

I currently live in Bhubaneswar & I have taken Ortel Internet Connection, When I applied for the connection during the end of July, I had taken the Home Economy Plan of Ortel Internet. The executive told me that the internet speed would be 512 KBPS & later I came to know its 256 KBPS. During the month of August my download limit was getting counted even when I never used to download & when I would call up their customer care they say it would be a computer virus but my computer was because I did a scan on it & during the month of September I changed my internet plan to 512 KBPS & they again charged me for wrong download. Also they have free browsing & downloading from 1 am to 7 am & when I download anything during that time they charge me for that & also after 1 am the speed becomes so slow that anyone would get bored sitting on their chair just for free downloads & I asked the ortel customer care why the speed gets low & their reply was that many people are download but from my whose I can look where & which house has their lights on & none of the houses have their light on, I asked them where can I talk to their sales head & they gave me this no.[protected] & that no. always says its busy not even once in 3 days I couldn't get them, I am so sick of their services, I would like the respected person to look into this matter cause most of the subscribers are also not happy.

Please look into the matter & this company's record...

Thank You
~S.Usha Rani

I am a residee of cuttack, around 20 days ago I thought of taking internet connection, so what I did is call up the collection agent and informed him that we are interested to take internet connection so what he did is took my no. and the next day one of the employee called me up from ortel and straight away asked that sir can you pay us the the security amount today instead of explaining me about the different rate plans, I called him home, got an idea of the tarrif plan and paid him security there and then, he assured me that by today evening I can avail the services, later on it took actually 2 working days. After using the service for only 5 days i found myself cheated. For the past 7days from then I'm not able to use the services, compaints after complaints logged with numerous compalin numbers but as if all in vain. I'm fed up with their after sale service. Yes, i'm cheated, please do the needful.

I do have the same problem.I am also equally cheated by them.My download speed during the free hours is very very slow.What can i do regarding that matter.

We have applied for a COHO scheme internet connection from Ortel but they took money one fortnight ago & gave fake assurity to install the modem within 72hrs which is still awaited.The contact person Mr.Debashish Choudhury is not giving any feedback in this regard & also not answering to our calls.

Really frustrating service & fake assurances...

Sir,
My broadband speed is 80 to100 kbps. How I got your fullspeed

this connection is taken in the name of processmap infotech pvt ltd.
kindly search the connection in the database and let me know the plan(package)
of this connection

i do have the same problem.I am also equally cheated by them.My download speed during the free hours is very very slow.What can i do regarding that matter.

i took ortel connection on oct 14th but it got activated on dec1st and on dec 20th they telling ur browsing limit over but i never use net before 11pm and from 11pm to 7 pm its free. now i want a system where they should let us see our daily browsing memory .it is realy very sad that they make this a repating phenomena and charging extra bucks from customer

i have booked braodban connection internet unlimited plan at bhubaneswar. i have booked complained on 11.07.12. still 4 days left no action has been taken place. Even if np calls they are picking up.

My user id- 907071

Dear sir,
I had ortel comm connection for the scheme ortel smart, since 1 year they were disabling my service in the moth when download exceeds agreed limit .however it was running with an average speed. In the month of june 2012 the links always shown low connectivity, lease expired etc. I cannot browse internet perfectly for which I complained customer care several times but got no solution. In the month of july similar problem happened .So I emailed to their nodal officer to give propper service as per our contract other wise I will disconnect. However getting my complain they charged unusual bill different from my contract for ortel smart .again I emailed to nodal officer about wrong billing and low connectivity, but I paid the bill for july though it is wrong as because my intention is not for disconnection but for propper service and right billing. abut sorry to say that though I had paid last month bill and ortel com takes one month adv always The co has disabled my service from their end and I cannot get service for the last week. when nearet cust care contacted they admits that it oughtnot to be and we are veryfying the position but still I am not getting service .I suffered a loss of 5 lakh as one ofthe share that purchased could not be sold in share trading due to lak of internet service .who will pay for this.
ARCHANA MOHANTY
CUST NO[protected]
CDA CUTTACK.