Rim — automatic deduct the balance

I recharge my cell [protected] with 100 Rs and i reieved a call from the company regarding the particular service but i refused for the service. Even then they activate the service on my no. When i tried to know it from the customer care but they dont give a satisfactorily explanation. However when the executive refer the call to his senior Named Rahul Srivastav beside giving the explanation regarding the problem he talked in a rubbish manner and try abushing and he cut the call. So i find it very humilating and unresponsible behavior of your person. So i expect an action for the same.