[Resolved]  Royal Bank Of Scotland — RBS Exorbitant Bank Charges levied under the head "service and inactive account charges "

Address:

West Bengal

My daughter Pragya Surana is holding a Minor's Savings account, (Account No.874316) at The Royal Bank Of Scotland, Brabourne Road Branch, Kolkata, since October 2003.

In the year 2005, I had shifted my base to Delhi, and in order to maintain the minimum balance, I had made a cash deposit of Rs.10,000/- on 22nd July 2005.

I have again been transferred back to Kolkata, and now it has come to my notice, on receipt of their Bank Statement for the period of April 1, 2010 to Jun 30, 2010; that the account balance has become nil, as the entire amount (Rs.13,000 approx.) lying in my minor daughter’s account has been debited towards charges with respect to “Inactive Account Charges”.

I then requested the customer relationship manager at RBS (Brabourne Road, Kolkata) to reimburse the said amount and credit the same to my account, as this has caused immense loss to us. But they flatly refused and asked to close the account thereafter or else charges will continue to be levied and negative balance would keep on increasing.

Kindly take up the matter and ensure that my hard earned money is not drained out in this manner by a Multinational Bank like Royal Bank Of Scotland erstwhile ABN AMRO Bank.