Royal Enfield — Complaint Against the poor quality of service offered by your dealer at Ahmedabad.

Address:

Gujarat

I had purchased a Twin Spark RE Thunderbird 350 from your authorized dealer here in Ahmedabad , namely Royal Riders Dealer Code 4380 located near the Stadium Cross Roads , Opp Vipul Dudhiya Navrangpura .The Motor cycle was purchased on 13th June 2012. The Engine No is ME30355COCE152061 and the Frame No is U35ECOCE152001. The Motorcycle is regularly serviced at the authorized dealership workshop. Sometime in the month of November , the workshop was informed about certain mechanical defects and paint related issues in the motorcycle. The RHS of the front fork was showing leakage of oil from the top end. Twice the vehicle was sent to the dealership point and each time the service manager assured me that the problem is rectified, but unfortunately even after the passage of almost five months the issue persists. When ever I try to call up the service manager,I am directed to a diffrent person , saying that there has been a reshuffle in the portfolios and almost every time I am made to speak to a new person and have to explain the problem all over again. Twice I also spoke to the owner , who would always give me sweet talk and plenty of assurances but to no avail.Now Mr Harsh who is supposed to be the new workshop incharge at Royal Riders does not attend to my calls on the the phone and just sends me an sms saying that he is busy and shall get back to me in 15 mts . I am still waiting for those 15 mts to get over for the last 5 months and even after repeated calls.Since he does not communicate with me on the phone I have tried getting in touch with him through sms , where in he has just provided assurances to me . I still have some parts of this communication stored on my phone.Now coming to the warranty issue . The front mudguard of the vehicle as well as the battery cover of the vehicle is showing signs of the paint peeling off due to a manufacturing defect , the paint has swelled up , that it is a manufacturing defect was confirmed by the dealer and he had verbally assured that they have called for the parts and the same shall be replaced under warranty . This complain was also lodged in the month of Nov Dec. 2012.When I inquired in January about the replacement of the parts I was informed that the parts had come but they accidentally fixed on another vehicle. I was shocked by the totally unprofessional attitude of the dealer, yet I told then to order new parts. That they will order then ASAP , was the assurance given to me in January.He also assured that in case if the parts get very late in coming he would borrow said the parts from some other dealer and do the needful on my vehicle.But alas !! even after the passage of so much time , there is no one at the dealership who listens to my problem or tries to resolve. Sometime in February end I was informed that only the mud guard has been dispatched and the battery cover will come latter. But even as of today the parts are not available with the dealer.I don't know whether they were never ordered or never dispatched !!! As a last resort , I am writing this mail for your intervention so that the problem could be resolved amicably