[Resolved]  Royal Enfield — replacement

Address:

New Delhi, Delhi

Dear Sir/Ma'am,

I would like to inform you that i had purchased a Royal Enfeild-Thunderbird Bike no. DL-3S BZ-3034 from your reputed below mention delear in New Delhi on 01/01/2011 of Rs1,10,000/- approx.

South Delhi Motorcycles in Kalkaji, Delhi/NCR
Address B-38, Main Road Kalkaji Landmark: N/A
New Delhi, Delhi
Pincode: 110019

I had launched the below mention complaint on 20th Feburary;11

First reminder i had given on 27/02/11 as your delear told me to do so

Second reminder i had given on 02/03/11 as your delear told me to do so

Third reminder i had given on 09/03/11 as your delear told to do so

Now again he had suggested me to call after 2days without a valid reason for the same

I am facing some problems with my bike as follows

1. Silencer of my bike is to be changed (problem marked/showed in 1st attachment)
2. Backrest is to be changed (problem marked/showed in 2nd attachment)
3. Tee over shocker is to be changed (problem marked/showed in 3rd attachment)

As i am feeling the heat after paying for a product facing mental and physical harasment .

Now i dont want to continue with your given product and want to return the same in next 24hours against my money of Rs1,10,000 approx.

So please suggest me the procedure of claiming the same otherwise i had no way other then Consumer Court.

You can pick my bike from below mention address in working hours i.e. from 10a.m. to 5p.m. address:-Infocom network Ltd.,C-1 Main shopping complex, C Block,Vasant Vihar,New Delhi-110057 Mobile No.:-[protected],[protected]

Waiting for your affernative response within 24hours

Thanks & Regards
Rajat Agarwal
[protected]

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Dhanna LalDear Rajat, This is refer to our telecom discussion regarding the problem fac...
3:04 PM (8 hours ago)

Reply |rajat agarwal to Customerservice
show details 6:31 PM (5 hours ago)

Dear Sir,

I would like to inform you that i had received a call from your mentioned regional office.

They are making certain promises to me over phone i suggested them to make them over mail before 6:00p.m. today only,but till i didnt received any mail from there side to make me satisfy.

And i think you also doing just formality to forward my case to your regional office.

I would like to make a note to you that i am a media professional and going to publish these mails to the consumer complaint website by tomorrow morning,

As till now you and your regional office not make any satisfactory rply or commitment to me.

So now please suggest?

Thanks & Regards
Rajat Agarwal
[protected]
- Show quoted text -


On Thu, Mar 10, 2011 at 10:08 AM, Customerservice Royal Enfield <[protected]@royalenfield.com> wrote:
Dear Sir,We are in receipt of your mail and regret to note the problems on your Royal Enfield Motorcycle as stated by you.Please be advised that through a copy of this mail we are advising our Regional Office, address as given below, to get in touch with you immediately to assess what problems are being faced by you and to set right the same to your entire satisfaction. Mr.Jagdish Sharma - Regional Service Manager located at Gurgaon office (Contact No.[protected]) It will be our endeavour to ensure that you have years of riding pleasure on our Royal Enfield Motorcycle. Thanking you and assuring you of our best attention at all times.Thanks & RegardsK.Ramalingam




From: rajat agarwal [mailto:[protected]@gmail.com]
Sent: Wednesday, March 09, 2011 5:50 PM
To: Customerservice Royal Enfield
Cc: Reach; [protected]@yahoo.com
Subject: Complaint with Images

Dear Sir/Ma'am,

I would like to inform you that i had purchased a Royal Enfeild-Thunderbird Bike no. DL-3S BZ-3034 from your reputed below mention delear in New Delhi on 01/01/2011 of Rs1,10,000/- approx.

South Delhi Motorcycles in Kalkaji, Delhi/NCR Address B-38, Main Road Kalkaji Landmark: N/A
New Delhi, Delhi
Pincode: 110019

I had launched the below mention complaint on 20th Feburary;11

First reminder i had given on 27/02/11 as your delear told me to do so

Second reminder i had given on 02/03/11 as your delear told me to do so

Third reminder i had given on 09/03/11 as your delear told to do so

Now again he had suggested me to call after 2days without a valid reason for the same

I am facing some problems with my bike as follows

1. Silencer of my bike is to be changed (problem marked/showed in 1st attachment)
2. Backrest is to be changed (problem marked/showed in 2nd attachment)
3. Tee over shocker is to be changed (problem marked/showed in 3rd attachment)

As i am feeling the heat after paying for a product facing mental and physical harasment .

Now i dont want to continue with your given product and want to return the same in next 24hours against my money of Rs1,10,000 approx.

So please suggest me the procedure of claiming the same otherwise i had no way other then Consumer Court.

You can pick my bike from below mention address in working hours i.e. from 10a.m. to 5p.m. address:-Infocom network Ltd.,C-1 Main shopping complex, C Block,Vasant Vihar,New Delhi-110057 Mobile No.:-[protected],[protected]

Waiting for your affernative response within 24hours

Thanks & Regards
Rajat Agarwal
[protected]