[Resolved]  Royal Enfield — Servicing Issue

Address: Maharashtra

Dear Sir,

I have classic 350 Royal Enfield Motorcycle having Reg.No. MH12HE2016 and clocked 19252 km till date. I bought this motorcycle on 28/6/2011 from Dhone Automobiles Pune Maharashtra Dealer.

I have been carrying out all the periodic maintenance services on time without skipping single service as per manufacture recommendation at Dhone Automobiles service workshop.

Within 25 months and 19000 km I have spent Rs 22500.00 (Twenty two thousand five hundred only) on this motorcycle against periodic and brake down maintenance due to poor quality of this product.This maintenance cost is very high and more that normal four wheeler (family car) maintenance.

In month of may 2013 just on 18000 km dealer has replaced engine bearing set against the problem abnormal noise from engine which cost me Rs 75200.00. Then after a driving just 1000 km on 25 July 2013 dealer has replaced entire clutch housing assembly ,clutch cable,including clutch lever against clutch malfunctioning problem which cost me rs 4300.00.

The reason for raising this concern is, in month of may 2013 when I have escalated the engine noise issue to customer service Royal Enfield,my concern was resolved only after that.

Now after spending Rs 4000.00 on clutch issue still clutch is malfunctioning.I have shown my motorcycle twice to dealer for same problem but dealer could not fixed the problem.So again I escalated the issue to customer service Royal Enfield and Territory Service Manager on 10th August 2013.
Now today is 4th day nobody is bother to reply me even nobody is acknowledged my concern.I am waiting for reply.My request is kindly resolve my concern because this problem is annoying for me.

Thanks and Regard,

Vikas V. Kulkarni
Technical Trainer
+91-[protected]
Strategic Learning Solutions Pvt. Ltd.
107/108,Pride Corporate Plaza,106 A, Senapati Bapat Road,
Pune-411016