Royal Enfield Complaints & Reviews

To
The Officer
Indian Consumer Complaints Forum

Dear Sir/ Madam,

I had purchased Classic 500 Enfield Bike on 26.12.2009 from Kolkata Bike Zone Dealer code 4313 for Rs.137000.

Though it was a matter of pride for me to purchase this bike but over the period of last Eleven months this thought has turned into nightmare for me. There has been numerous problems in my bike and I keep on contacting the dealer - Mr Anoop Patodia ( Kolkata Bike Zone)and the service engineer- Mr.Abhishek Amarnath/Mr.Praveen Kumar for the problems. Rather it has become almost a routine for me to report a new problem for the bike. Once a problem is solved other one crops up. I have been fed up with this bike. At times I feel cheated after having invested my hard earned money in this bike. I am giving the list of problems in the bike.
1. Black carbon deposit in spark plug.
2. Black smoke emitting from exaust pipe
3. Smell of Raw Petrol
4. Front fork isn very noisy
5. Paint of the rear mudgaurd & side pulling has gone out
6. (Kolkata Bike Zone) workshop doesn't want to service the battery, doesn't want to tighten the spokes of the wheels

Few days back in presence of Mr. Mehtab Alam- Service Engineer, few parts has been replaced like, Fuel pump, Main electrical wiring, EFI, ECU, Fork, Shock absorber, RH Switch. but the problem of the bike remains the same.
Now again a new problem has arised, When i start the bike and as i switch on the lights the the engine stopped, moreover in a running position the fuel doesn't come evenly. Even I checked the battery level also.

If this is the position of a new bike you can understand what will happen in next few years. I am utterly disappointed with the service of the bike. The service engineer has visited atleast 8 th 9 times and I have visited more than 60 times for the problem. Most of the time the bike is in workshop. I didn't got the opportunity to enjyment of riding new bike.

I therefore request the company to replace the bike with a new one as even if some problems are corrected it will surface again.

Black carbon deposit is in the spark plug, Black carbon is comming out from the exaust pipe alongwith the smell of raw petrol ( Fuel is not burning properly)

I was in a hope of being a renowned company (Royal Enfield) will take immediate action and replace me the bike at the earliest. I have already sent numerous mails for the problems but there has not been a concrete action from your side. I am totally fedup with the bike. It becames nightmare to me. Even I asked them to extend the warranty period but they don't agree into this also.

I hope you will understand the harassment being faced by me and do the needful at the earliest.

With Regards

Prasunjit Sarkar
Business Development Manager
PR Communication Age Group of Magazines and books
[protected]

Kolkata Head Office
25/1,Baranashi Ghosh Street, Near Girish Park, Kolkata - 700007
Phone 22184184/22696035/[protected]

N.B.[protected]The Royal Enfield Team[protected][protected]
1) Mr. Shaji Koshy - Div. General Manager (Marketing)
2) Mr. Sudheer Raj - India Head (Service Engineer) [protected]
3) Mr. Abhishek Amarnath - Regional Manager-(Service)[protected]
4) Mr.Mehtab Alam- (TSM) [protected]
5) Mr. Pravin Srivastava - (TSM) [protected]
6) Mr. Anoop Patodia - Dealer(Kolkata BIke Zone) [protected]

Hi all. my name is Guru. I booked my Royal enfield Thunderbird black, on July 3rd 2010. When i made the booking the they said me my booking period is 4 months. So its suppose to be delivered in November 1st or 3rd. But, when i asked the sales man of the royal enfield showroom, who took my booking, he says the booking period is 5 months for me. and i may get the vehicle in december.
This is atrrocious. I am great lover of royal enfield bikes and i have a passion owning a Thunderbird. I booked the bike with great excitement and was wating for november. But now i am really, greatly frustrated, and lost respect on royal enfield company. I feel like they r wantedly delaying. I am upset by the delay time being extended for me. No good response from the show room dealers too. A vehicle can have a delay period of some days. not months. even cars doesn take this much time.

Please help me get the bike soon. I want to have it this deepavali. Please help me. I am dissappointed hugely by delay and worst response from RE side.

Booked in Chennai, besant nagar Royal enfield showroom


please help me get the vehicle for this deepavali. I want it on november 1st or 2nd. My mail id is pvignesh.[protected]@gmail.com

I BUY ROYAL ENFIELD THUNDERBIRD TWINSPARK IN YEAR 2009 FROM MUMBAI.NOW I HAVE LOTS OF PROBLEM WITH MY THUNDERBIRD.
MY ENGINE MAKING NOISE OF NOKING AND TWINSPARK IS DONT WORK,ITS BEARINGS ARE IN BAD CONNDITION................

I have purchased a standard bullet 350 on 17th August 2010 . And i am expereincing a lot on quality problem such as low quality wiring and the symbol of royal enfied hav fade down in just two months
my chassis no is ME3U3K5C0AE020219 & ENGINE NO.U3K5C0AE020219
DATE OF PURCHES 13.07.2010
Name-M.D.Panchpor
contact no-[protected] & [protected]
Email id- [protected]@gmail.com
Please check my photos that i have attatched
Thank You

respected sir,

i am the owner of your royal infield Electra in march 2009.my name is shirish vijay adake.
i had problem with your service.my problem is,in my bike there is air bobble in petrol tank.i had compliant of this.your executive first they told we replace the tank,he told mi that we have bring the tank & told u.they take time for 6-8 months,then they said we had not get the same shape o[censored]r tank.they said mi we do colour on it.they again taken time.now they said that we had not approval of colour.so u have taken the latest tank.i said,i am not interested in latest shape i want my shape of fuel tank,either it is replace nor colour.pls sir confirm the query & do the action as soon as possible.

thanking u. sorry for the sentience i type. ignore it

my contact details.

SHIRISH VIJAY ADAKE.
A/P Vasagade.
Tal.-Karveer.Dist.- kolhapur.
Maharashtra.
ph.[protected]
mb-[protected]
[protected]

Dear sir/mam

I Swati Arora, adress- A-74 2nd floor lajpatnagar-1, bought a 2nd hand bullet, No- DL7S AK 8380, from bittoo bikewallah in lajpatnagar(A-192, Lajpat nagar 1st, New Delhi-110024, tel[protected]/[protected],
the cost of the bike was 55,000rs, I gave them 20,000 cash & for the rest of the money they provide us a private finance co: name(Amit finance). Now when all the money I've paid to them through my Punjab national bank checqes(12 checqes of 3616rs), they are not providing me the original sell letter & the original RC, they are demanding another 4700rs as per there finance charges & commision, but when I bought the bike in 2009 there was no such conversation of those payments. If there was any such payments to be made, they should incloude it in the original payment which is 55,000inr. I've all the documents provided by them, but there was no such payments mentioned. So I humbly request u for
the matter to be solved.

Regards

Swati Arora.
mob: [protected]

To
The Manager of ROYAL ENFIELD ,
HEAD OF ANDHRAPRADESH ,
ANDHRAPRADESH.

Respected Sir,
________________________________________________________________________________
SUB: I have a problem while starting the vehicle and its not moving freely

sir i santoshreddy.D s/o narasimhareddy .D H.no -11-99/1,Prashanthinagar(cly)road ,Gopinagar(cly),Serilingampally(Mdl),Rangareddy(Dist),Hyderabad-500019,Andhrapra...⇄

I am proud to have the vehicle of ROYALENFIELD ...but in case of going out my vehicle is not at all working ..i had taken my bike on MARCH 24TH OF 2010 & its T/R 3058 &ITS ORGINAL NO IS 7313
i daily run my vehicle above 100km approaximately just to go to college i use it
i had given my bike above 6-8 times its occuring the same priblem they are not at all curing the problem and they are taking the money from me....still even i complaint the main person ...there is no cure ...

He says that there is problemin his relatives he come from there after 2-3days after that i will call you he just says & doesn't call me


And while giving my vehicle there will be no scaratches after that there will be many scaratches on tank etc ,,, sir please see the problem sir ...

my mobile number is [protected]
my fathers number is [protected] please call us sir when you come to the office of hyderabad.(Erragada)

sir please solve our problem ..there is no proper service persons sir ...they will be just like a small person and they will drive the vehicle in a rash way sir



please cure my bike prblem

Improper service:
I bought a royal enfield machismo bike in april 2010. I am the second owner of the bike. My bike battery went down recently. When i asked the enfield to supply a new battery, they are saying that the battery is out of stock for a month. They are not even giving a date when they will supply the battery. They have designed the bike in such a way that without battery, the bike will not start. I am waiting for the battery to use my bike.
It is their duty to supply the spare parts for their product. That too when they have designed a product based up on one particular spare part.

i am mohammed aslam, i have purchased a bulet of 500c one month back, am juz fond of royal enfield, now am totally disappointed because of the poor and bad services provided by the royal enfield showroom , calicut.
plz help me out from this

mohammed aslam
[protected]

electrical problems on pass switch and fuse problems starts on first week.and big sound on engine during journey .so pls call me on [protected]

The bike purchased just 6 months back, lot of trouble starts surfacing. EFI Engine is defective, Suddenly the engine gets locked, Engine stops while using lights, Self doesn't work frequently.Exelator is very hard. Spark plug always remains black. etc.

I have purchased a Royal Enfield on dated[protected]
I have a problem with my bikes its timing cover was leak. I approach to dealer but he can't give me response.
Please help to solve this problem
My contact no is [protected]

MY BIKE HAS A PROBLEM OF OIL LEAKAGE FROM THE TIME OF PURCHASE. I HAD MADE COMPLAINTS TO THEM FROM THE VERY BEGINNING BUT THE DEALER HAS DONE NOTHING.
THE DEALER HAS TAKEN THE SNAPS OF MY BIKE'S ENGINE AND CONSOLING ME FROM THE LAST 1 AND HALF YEAR THAT HE HAS SENT THE PHOTOGRAPHS TO THE COMPANY FOR THE WHOLE ENGINE REPLACEMENT. STILL THEY HAVE DONE NOTHING. I AM FED UP OF MY BIKE AND MY 1.6 LACS HAS WENT IN VEIN.

ROHIT RAJ
MUZAFFARPUR
BIHAR
[protected]

I purchased this bike on June'08 and since day one I've been facing one or other problem with this bike. But there is equally inefficient service staff who turn deaf to customer complaint when I approached them for a solution.

Fed up with this attitude of the company I have decided to file a complaint in District Consumer Forum as a last resort.

I had recently bought a royal enfield classic 500 from Aman auto who is one of the dealers for royal enfield in Gurgaon.At the time of purchase I was promised that pick and drop for service,breakdown would be provided along with the free service and stuff like that.It seemed to be hunky-dory at that time.

But now when my bike was due for first service they have no answers pick and drops for the past 3 weeks except they have shortage of manpower, finally I had to personally give my bike for servicing.The heights is that the owner promises to get the bike serviced by noon but the supervisors in the work shop have no clue about the condition of the bike till 7pm in the evening,and suddenly a technician from the workshops calls and reports that the keys of the bike have been lost.

On inquiring as to how this happened they have stupid and unprofessional answers saying the guy who was taking care of the job cards in the morning misplaced it somewhere and left for home.Now the original key could have been stolen and can be used for such activity against my bike in future if the locks are not replaced.This also shows that there is no guarantee of the components of bike being swapped or replaced by old one's
On asking the servicing of the bike they say it is already done and we don't need keys to do so.I am really surprised to hear these words coz the battery is locked and the engine can't be ignited without the key.
I feel ROYAL ENFIELD is no more a ROYAL company except for the bikes, seems to be a poor company driven by lala ji's who are selling good bikes with poorest services.

This is the mail I have sent to M/s Royal Enfield, in anticipation of getting some response and live to their name.

********************************************************************************...⇄
Dear Manager Customer Care

This has reference to my Electra 350 (GJ 1 LN 4716) registered in my wife's (Deepshikha Durgapal)name.

Well when I purchased my Electra 350 from Sarabhai Motors, Ahmedabad, I thought I am one of the privileged owner of Royal Enfield. For my surprise it was an illusion as - as on today I rate the services provided by them does not carry the image of Royal Enfield. Today after third service when I received my bike I was totally shocked that proper servicing was not done specially the cleaning.

In addition to this there were some more problems... which were not addressed at all and I am attaching the photos for the same.

1. Battery was leaky and lock had to be replaced. Though lock was replaced, Sarabhai Motors did not take enough pain during cleaning to remove the old white patches left over after the servicing.

2. Second.... seat cover from the left side was to be repaired by properly tucking it inside so that it becomes as on the left hand side and came from the Royal Enfield. To my surprise this also was simply pasted using shoemaker's adhesive solution giving a very bad aesthetic. I am attaching both side images for your kind information.

3. Thirdly the cleaning. Though Sarabhai Motors says all the bike go for washing after every service, the attached images does tell the other part of the story. Its not that I am owning a vehicle for the first time and they can cook up stories and fool around the people. You must be aware of the water jet force and can remove all the dirt when directed properly. The attached images are self explanatory and does not need any clarification.

Off Course when I brought these to the notice of Sarabhai Motors, they expressed regret and showed the willingness to correct all these things but only when I said I am going to write to Royal Enfield. My concern is that costumer satisfaction should be their first priority and their eyes should be much sharp then me.

I really dont know what will be the reaction of Royal Enfield on poor services, but this is definitely true I am hurt and not happy. At my office at Space Applications Centre (ISRO), Ahmedabad I was the first person to buy an Enfield from Sarabhai Motors and looking at me there were three more persons who bought this bike. I am also of the opinion that whoever buys this bike he buys due to passion not money and if the customer gets this kind of support from your dealers, its not going in right direction and I think it becomes, Royal Enfield's prime responsibility to correct these mistakes and provide the remedies.

I hope you will give a serious look at my TEXT and also the images I am attaching which are post third service and taken withing half an hour. I sincerely hope to get an answer on this from Royal Enfield at my mailing address.

Thanks


Kamal Pargaien
Manager MLTF
Space Applications Centre
Indian Space Research Organisation.
Ahmedabad-15, Gujarat. India

[protected]/22
[protected]
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Dear RE Fans and Followers, I have my own dirtiest experience with RE. Every RE owner and prospect, please go thru this. When i was 14 yrs i rode my uncle's Bullet STD, from that day i dreamt of owning one RE for me. In my college day i almost bought an used RE but some how bought a splendor as my first bike. After education started working for a sofware firm, decided to buy an RE. But some way or the other due to finance probs, personal probs and other commitment, owning an RE was left a dream for 5 more years. I got married, got a flat, got car too. When my wife learnt about my passion towards RE she persuaded me to book a RE and we both went to RE showroom in Bangalore and paid 10K as advance for TB twinspark on May 2010, i have been said the waiting time is 45-60 days.
As usual i faced with the delays and postponing of the delivery date and letters from RE explaining the delay etc etc...
One fine morning on October 22nd i completely lost my patinence and went to RE and wanted a final say about the delivery they said they cannot promise the D date and if i wish they will give back my advance money. They also said that there were customers who have paid full payment and waiting for the bike for months. God save those guys!!! Atlast i opted for taking back my advance. i got the cheque next week to my home.

Some how i cant able to digest or forget this experience. When ever i and my wife go out, i used to talk about RE when ever we see some one riding a TBird.

one fine morning on my Birthday on December 15th my wife gave me the surprise for a life time to cherish.
she gave the key of a brand new silver color TBird.

I was shocked how she managed and what i got to know was the horrific stab for every prospective customer waiting anxiously for their REs to get delivered.

My wife got the Thunderbird by paying the full amount + **********(12K extra as commision)********

Is not it cruel enough... i got a TB which is scheduled to be delivered to some one...

I thought of disowning the Tb gifted to me but i dont want my wife to get hurt and kept the TB with me.

Now all the people please know there is a nexus operating and cashing in the passion of the Customers'...
Dont know how will it be tackled...Just wanted to share my experience...

More importantly...every customer, whose delivery date is skipped or postponed...the fact is your bike is getting delivered to some other who is paying an extra premium...

Dear Sir,
i want to book a royal enfield classic 350 , but the dealers are telling to wait for 6 months because booking are not taken at this time.
i hope u will do the needy.
thanks and regards
Sandeep nair.

WHEN ROYAL ENFIELD HAVE MANUFACTURED THEIR PRODUCT AND DESIGNED THEIR BATTERY (12V-14AH), THEY MUST ALSO MAKE SURE THAT THE BATTERY FOR THEIR PRODUCT IS READILY AVAILABLE. THEY MUST SUPPLY THE 12V-14AH BATTERY IF A CUSTOMER ASKS FOR IT.

NOW A DAYS THERE IS A FASHION/TREND... THE BIKE IS MANUFACTURED TODAY AND DISCONTINUED FROM TOMORROW. WHERE WILL THIS LAND THE CONSUMER????

THIS IS THE SAME CASE WITH BATTERY MANUFACTURERS.. THIS IS VERY UNFORTUNATE SOMETHING SHOULD BE DONE TO HELP THE CONSUMER WHO SUFFER FROM LACK OF SPARE PARTS AND BATTERIES.

Dear All,
I bought a Bullet Bike From Royal Enfeild Dealer Madurai.TN58P6336.
From the day one the Engine noise was Different.local dealers told me that the noise was because of self motor ,nothing wrong in the engine.
but when i got the service from hosur dealer ,the report was different.the piston has damaged,and it has to be replaced.
when i tried to expalin the complaint to Customer care,they never turned up.i never seen a territory manager Mr.Ganapathy,who can talk very Sturborn to the customer.
i ahve used the bike for just 5600 Kms.
what is the Reliability of the Bullet Brand,
no Responce for my mails????????
atlast i paid Rs.7100 From My Account.
i request everyone to be very Cautious ,When Buying Bullet Bikes.
They Will Never Respond Customers ,when the Problem Comes Up
Regards
Karthi
Madurai
[protected].