[Resolved]  Royal Enfield Thunderbird Twinspark Bike — got the defective bike and now dealer is not listening to me.

Address:

South Delhi, Delhi

Hi,

Dear sir, This is Birendra Singh and I purchased the bike royal enfield thunder bird twin spark from south delhi motors which is there in kalkaji, they sold me the bike promising so many things that they are not fulfilling now such as, nothing will happen to the bike and if it does than they will be there to help me out and now they dont even answer the phone call.

Day 2 - self start stopped working.

Day 4 - went to there service center, found that the battery got a fault, they sent me to EXIDE to get the battery changed, when I purchased the bike from them why they just dont change it for me, why they have sent me to the exide office. Till date I didnt get the battery in the bike, I called EXIDE and south delhi motors for more than 20 times in the last month but no answer.

Day 7 - Silencer got off the engine and fell down on road, there was no accident I didn't even ride my bike above 70km/s even on the highway NH-8, it was all happened because of the pathetic service done by there service center people. I told them that there was something wrong with the bike but no one listened to me. I even filled the customer feedback form and I am sure that never reached to you or to any higher authority. When I complained about this issue that how come the silencer just fell down and get off the engine without any accident, the owner of the showroom Mr. Naveen told me that "ACTUALLY YOU ARE PURCHASING THE ROYAL ENFIELD BIKE FOR THE FIRST TIME IN LIFE, THIS THIING HAPPENS WITH ROYAL ENFIELD AS THIS IS VERY HEAVY BIKE AND THIS IS ALL THE NATURAL FAULTS THAT IS VERY LIKELY TO HAPPEN WITH THIS BIKE". Now let me tell you people buy royal enfield bike just because of its stability and its strength and the believe that nothing will happen to this bike of this sought like silencer is getting of the engine and felling on the road, if this is the case I am sure the company would not be able to get the name and positiion as it has got in the market now.

Day 11 - there was a leakage in the petrol tank and gear paddle fell out of the engine this time and the electric start fuse was fused, they told me that these all things are possible with this royal enfield and mentioned the same thing again that is, "you have purchased royal enfield for the first time, so you dont know how to maintain it", with an abusive word, I want anyone from your department to call me, I will tell you the way of the owner of south delhi motors dealed me.

Day 15 - I asked if I get the no. that I have choosen ie. 6777 when I was purchasing the bike and they promised me that you will get the same no. and this was the first condition I purchased the bike from them, as they promised me that they would provide me that no. I have an eye witness for that and have all the conversation recorded in my phone. They told me that the no. that I have choosen ie. 6777 has being alloted to some one else, but they convinced me that they will ask me for any other choise of no. if I would need. I never received the call after 5 days when I called them back they told me that because of there tax issue they have sent that file and get the no. for me something like 7167, that I dont want at all, I put my condition forward before purchasing the bike, that I need the no. on the bike of my choise and they said that they will provide the no. for me at any cost.

And after that time whenever I call them they dont answer the phone call, Mr. NAVEEN the owner of the showroom shouted at me, and hung up the phone, Arvind shukla an employee working in there showroom abused me. Before that when I tried to get the no. for the owner, the staff didnt give me any no., they just took me for the ride, people purchase royal enfield because of its strength, its stability and thats the thing which is not there in that bike that has been sold to me and above all they are pressuring me to take that no. forceabely...

I want my money back or want the replacement of the bike, I dont want the bike to be fixed and to be repaired as if in the begining when it is in the guarantee period it has got so many faults, after all the 4 services done, I will be at no where, as when the showroom people are not listening to me now, after an year they will not listen to me at all.
I just wanted to get the money back to the replacement of the bike with the new thunderbird twinspark, else I will left with no other option other than going to the consumer court as I have got the job cards that has every thing mention on it, that shows what are all the problems I have faced from the day 4 the day when I got my bike's first service, and even now it just 1 month ago, and the condition of the bike, petrol tank is licking, gear paddle tucks in between and so many other issues are there, I am noting going to get everything repaired, so please help me out.

Please help me out
do call me on[protected]