[Resolved]  Royal Goan Beach Club — non refund and uncooperative

Address:

Goa

They lure you to purchase and even offer you some financial offers and then if you keep asking for 1 day they give you a lie that it is has a 21 day cool off period. But after you r a member they refuse to refund and deny the 21 day cool off period.

MY ordeal put in a letter sent to ROYAL GOAN BEACH CLUB:
As you are aware and i have had an entire conversation with you regarding the sales team and the offer put forth with us and the reason to take the offer.

I will put this in writing hoping that no one ever as a customer to go through this.

We were at calangute beach and we were asked to roll down our windows and offered a free gift and were asked to follow the 2 members from royal goan beach club all the way to the resort to collect the gifts.

When we reached there we were asked if we had visa cards as there was a promotion on the visa card. So i said i did and was asked to show the card.

Then we were informed that there is a promotion and its 17 years so the club is celebrating its , and we were asked if we would like to spend some time to get the know about the presentation to which we agreed.

Some time later we were assigned Suraj and he took us around and showed us the resort.

After all of this we were lead and seated into a room in which suraj explained to us the offers and then another member joined us explaining even more further.

now my idea of a holiday was only to travel only out of india which i kept repeating and suraj kept askign us to take the product he was selling.

We asked him for another day to decide as we had other commitments and we could make a decision later , and ivon and me kept asking for just one more day , the offer was 4 lakhs + earlier and then he droped it to 2 lakhs we still said we kept askign him for another day and I was told that there is a finance scheme but i was also very insistent with suraj that i would not like to go with the finance scheme and i would like another day so that i could pay up the whole amount and i could make that decision the next day. He kept offering further discounts , i also told him that i would have to pay from my credit card which is something i do like like and he said that fine he will offer a further discount which agian we did say we need time Then he finally said that this has a 21 day cool period which was the reason we decided to take the membership.

we got into the membership the very same day with a down payment of about Rs 23000. The administration manager also informed that if you feel you have been hit and all of this is too fast and you to cancell please to call. After a couple of days when we did realise that we coudl not go ahead with this we called were informed by the collections department specifically by you that there isnt such offer which was a shock as a customer.