Following is one of the Emails addressed to the Company, which i am doing for the past 21 days, yet the company has not bothered to reply and committ their wrong doing.
from : Anup Patel patel.anup.[protected]@gmail
to [protected]@royalgoan.com, [protected]@royalgoan.com, [protected]@royalgoan.com,
[protected]@royalgoan.com, [protected]@royalgoan.com, [protected]@royalgoan.com
date : 18 June 2011 20:54
subject : Reference to your Registered AD letter consisting of the membership card
No.OVC 4081 sent to me by Speed Post
vide EM [protected] IN, which
you have sent to me without addressing the core issues as per your
The Concerned officials,
The Royal Goan Holiday Resort Pvt Ltd
Calngute, Goa - 403516
To Whomsoever it may Concern
With reference to your email as of 15 June , 2011, and the aforesaid registered letter sent to me, this is in reference and in continuation to my earlier emails addressed to you as of 16 June 2011, 15 June, 2011, 14 June 2011 June 13, 2011, June 8, 2011, June 7, 2011, June 3 , 2011, June 1, 2011, May 31, 2011 and your email as of May 30, 2011 and your telecon as of 14 June, 2011 from +[protected].
This is further to my emails as of 31st, May, 2011, June 01, 2011, 2nd, 3rd, 2011, June 8th, 2011, and your various telephones from the below mentioned Telephone nos : +[protected],[protected],[protected],[protected],[protected], [protected]
Furthermore, refer to the telecons from Ms Sandra / Ms Aalisha / Ms Menessa, regarding the same and each time they have verbally confirmed sending the said demand draft of INR 50,000/-payable to me. I regret to inform you that on June 13, 2011, the lady assured and promissed me that she would ensure I would be getting a call back from either Ms Sandra / Ms Aalisha / Ms Menessa, which till now I have not received the promised call.
On 2nd June, 2011, Ms Menesaa from your company had confirmed over telephone that the said Demad Draft had been dispatched to me via registered post. The details of the draft were not with her as the envelope was sealed. I would also like you to refer to all my emails addressed to you till date. As of your email sent to me on 15 June 2011, you give me one reason, Why I should believe what you have written in your email as of 15 June 2011. You have not written on what Ms Sandra / Ms Aalisha / Ms Menessa had confirmed and committed to me prior of me becoming a member of your resort. They even had the audacity to inform and confirm to me that the said Demad Draft of INR 50000/- which was payable to me has been sent by registered post to me as of 2 June 2011. Is this not Fraud.......
As per your email - " We went through your details and we want to keep your promise by sending you good rental service and good rental offer. We request you to send original form so that we can start rental process and all your documents you will receive very shortly. ",
Please note as per the above highlighted, I have not made any promise to you, infact all promises, comittments and confirmations have been made by your company to me.
First of all honor the committment, promises and confirmation made to me earlier by Ms Sandra / Ms Aalisha / Ms Menessa as of may 30, 31st, 1st June and 2nd June, 2011.
In reference to the above mentioned subject, I wish to convey our most dissatisfaction and surprise at the attitude of the ROYAL GOAN HOLIDAY RESORT PVT LTD, Goa.
I am resending your good office my email ONCE AGAIN since NOTHING has been done from your end regarding the payment to me which was confirmed by your company to be made to me, prior to me becoming a member and making the said payment to you, as your client had paid you the same for using my Sterling week, as confirmed by Ms Sandra of your company. She had categorily confirmed that soon as the money is deposited into your HDFC or BOB A/c in Goa, the said Demand draft would be sent to me, the same day, I made the initial payment as it was your company policy, Basis on which I had agreed to become a member of your resort.
It is most regrettable and surprising that the company like yours can be so unprofessional or rather so hopelessly pedestrian in approach and operation.
I had been in regular touch with Ms Menessa, Ms Sandra, Ms Alisha regarding the same.
I once again reiterate that I do not wish to take legal action. Your prompt urgency and action would be highly appreciated.
With regards to the telecon as of 14 June, 2011 from +[protected] apparantly from the Customer Care of Royal Goan Holiday Resort Pvt ltd, wherein she had categorily said, that she was from the customer care and that Ms Sandra / Ms Aalisha / Ms Menessa were from the Sales and marketing department and said that they were not concerned. She once again verbally promised that the said Demand Draft would be sent.
As far as I am concerned, I need a Written confirmation from Royal Goan Holiday Resot Pvt ltd. regarding the same, as Ms Sandra had clearly mentioned that I should scan the agreement and email it to [protected]@royalgoan.com. I even told her that I do not have all the details regarding the same, which was needed to be filled in the agreement, and which was an integral part of the agreement. To this she said that they would fill the same on my behalf, when i couriered the agreement to them after receiving the said Demand Draft. and i would have to give them the authority letter for their client to make use of one week from my Sterling Holidays
. I was not comfortable to send a signed agreement which was not fully filled and the main contents be BLANK. The same was also conveyed to Ms Sandra / Ms Aalisha / Ms Menessa as of 31st May, 2011 and she said it was fine, i could email her the scanned doucment and send the agreement only after I receive the promised Demand Draft of INR 50000/-, which as per the confirmation of ms menessa as of June 2, 2011 has already been sent to me by registered post, which till Dtae I have not received.
I hereby refuse to become a member of your resort and demand the INR 6000/- to be refunded to me at an early convenience, paid to you in good faith and based on the committments and promise made by your sales and customer care team.