[Resolved]  Samsonite — Defective Bag and Warranty not honoured

Address:

Mumbai City, Maharashtra

I wish to inform you, that I am a very dissatisfied customer of your highly esteemed brand Samsonite. I had bought a Samsonite laptop Backpack -08X(0)09005 Xenon Spl Laptop Backpack on 28th Sept 2012 from your Samsonite Parel Showroom (Next to Reebok showroom, Dr Ambedkar Road Parel, Mumbai-12, Ph:[protected]. It was worth Rs 3,594 . Barely after 1.5 months of puchase, on 17th November, I noticed that the bag had torn off from the handle junction. I was shocked that despite my best handling of the bag and travel always in AC car, such a glaring manufacturing defect had occurred. I immediately rushed to the showroom and placed a request for replacement. However, after 12 days, on 30th November, the shop owner informed me to collect the “repaired” bag (not a replacement as requested). To my horror, the repairing job was found to be third rate and very shabbily done, with threads sticking out of the place of repair. When I contested this with the shop owner, I was faced with an arrogant and insensitive reply- “WE ARE NOT RESPONSIBLE”. The argument went on for about 10-15 mins, but I had no choice, but to carry home the third rate Samsonite bag, with such glaring defects so difficult to ignore . I am highly displeased and disappointed at your approach. I request the higher customer care authority to get in touch with me on phone or email, failing which i have no choice but to lodge an official consumer complaint
Highly aggrieved,
Shaily Verma,
Mumbai

[protected]@gmail.com