[Resolved] Samsung Split Ac And Vijay Sales — DEFECTIVE MACHINE DELIVERED | |||
SAMSUNG SPLIT AC 1.5 ton was sold to me by VIJAY SALES. Did not work for more than 6 days. Service complaint was shabbily attended to. After repeated calls, follow ups and positing in online forums, finally VIJAY SALES admitted to have sold a machine which was not being manufactured by the company any more.(Essentially means sold from old stock to clear off). It has been a painful 8 weeks of association with VIJAY SALES and SAMSUNG. I hope the problems get sorted out soon. Never again SAMSUNG Never again VIJAY SALES Sanjay Ghosh Pune Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 22 6171 1071
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1st Foor, The Hub Mall, Nirlon Compound, Western Express Highway, Goregaon East, Mumbai, Maharashtra, India - 400063
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Samsung — DEFECTIVE MACHINE DELIVERED
21/3/2011M/S Vijay Sales
Amar Manor
32/3 Pune Solapur Road
Hadapsar, Pune- 411013
Sub: DEFECTIVE Air Conditioner
SAMSUNG AC AS183USB
DATE OF PURCHASE: 27/01/2011
The said machine was delivered the day after the purchase. However installation took 6 days only after repeated requests. M/S Modern Enterprises at NIBM installed the machine and they did a shabby job. They charged 2250/- for installation and an additional Rs. 1400/- for drilling a hole (did not give any receipts or bill for this).
The machine was used only 6-7 times and in the first week of March, 2011 it stopped cooling.
Complaints were logged both with VIJAY SALES (REF: 1103B090017) and with SAMSUNG ([protected]).
It has been more than 2 weeks since then and the problem is yet to be rectified. Every time the technicians come and do the work and the next day the problem starts again.
The Manager in MODERN ENTERPRISES has committed replacement of the machine. It is now over 3 days and we have no news of what is the status.
Would appreciate if the problem is resolved without any further delay.
Regards
Sanjay Ghosh
2562, Clover Highlands
NIBM Road, PUNE – 411048
Mob: [protected]