Samsung Virgin Mobile Phone — worst experience with samsung

hi
I m Saaval Grover owner of a samsung mobile since last 10 months. i have facing a prob. using the phone its a samsung virgin phone. when i went to samsung service centre for the repairing the concerened person Mr. deepak says that sofware of the phone is duplicate . well this is not my fault about the software as i m using a brand name like samsung. he also says that i should contact the shopkeeper from whom i hav purchased the phone.he also says that there will be a charge of Rs. 800 my phone is in warranty period so i want my phone to be repaired . I also had a word with Mr. Satinder whose Mob. no. is [protected] he is also not able to sort my prob. I want to do the needful as soon as possible.

Saaval Grover
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