[Resolved]  Sangeetha Mobiles — Defect mobile

Address:

Chennai, Tamil Nadu

I am a frequent buyer from sangeetha mobiles – chennai velachery branch. I have bought couple of mobiles before and i was happy with the mobiles so far.

On saturday (July 30th 2011), i bought the moblie (Micromax bling1) which has an offer to buy 2 @ the price of rs. 6500. (Imei no. [protected])

After going to home only we realized that in one of the mobile, the menu key is not proper and we have to press very hard to operate. The button is slightly bent which we could not notice when we bought. Since it was saturday already late night. We took back the mobile on sunday (July 31st 2011) to sangeetha mobiles thinking we would get some justice.

But the response from the sangeetha mobiles showroom velachery was awkward. First of all, they are not able to understand / believe the problems that the customer comes to say. They are not interested in listening to anything and giving a careless response. I am not sure how could this people have the customers.

Saying a “37 years of retail excellence” in the board is not actually reflected in the manner the staff operate there. I believe it is not the way sangeetha mobile gives response to its customer. As we were telling the concerns for more than 2 hours and they were still adamant in not giving a proper answer.

We have not used the mobile not even one hour, and the staff are able to understand the defect in the mobile and not ready to provide the replacement. We need not come to sangeetha mobiles for getting such a response. Else we could buy anywhere else in the world. More than money, we lost our patience and hope.

Please provide us a good solution as we are not happy with the defect mobile that was sold to us.

Thanks for your support in advance. Please reach out to me for any other details in this regard.

Note - we have not got the original bill so far as they were telling the connection problem on saturday and sunday in chennai area. Not sure how we could take it to the service center without the original bill.