Sansui India Complaints & Reviews

Complaint against SANSUI TV service centre

Dear Sir,

I guess this portal realy takes care of the complaints lodged.
I own a Sansui 29' TV, it goes in standby mode often, from last 4 months, I have complained to customer care, but I doubt there is some cross check on the service centre heads.

the complaints are not heard nor you customer care is friendly I doubt the effiecny of the organisation or the HR who has hired such nuts, also the Head - customer care job responsibility is doubted, If any other compnay such irresponsible person would have been fired.

Mr. Sawant Service head of Kalyan service centre - is not capable of handiling his technicians more over all this responsible persons switch off the cell phones after 6 and even on saturday and sunday is there some authority to check this kind of people who puts companys image on stake?

I think you dont have answer and this portal is of no use

Yogesh Bhagwat, Mumbai

HaiSir,
I am Sujith.V.G From Thrissur, Kerala.
My TV's Tuning system is not working properly. so that lot of channels are misssing.Especially on UHF and VHF-L bands.I've complained in your Thrissur service centre(Ph:[protected]. Your mechanic came and said after checking that its the complaint of the tuner and it should be replaced to solve the complaint. Next day he replaced the tuner and i paid him Rs.800.00.
But the complaint remain still.After that I complained several times but they never came. I purchased the TV in 2002 june from Nandilath Agencies, Kuruppam Road, Thrissur .
So please do the needful as fast as you can...

Sujith.V.G
Valiya Parambil House
Near HDFC Bank
Cherpu.P.O
Thrissur-680 561
Kerala
India
Ph:[protected]
Mob:[protected]
:[protected]
E-Mail: [protected]@yahoo.co.in

I Purchase Television Sunsui CTV 21 FURRTTO 22-SX, 1200 WT S.NO[protected]OO37From Neel Kanth Electronics Vide Bill No.NE/[protected]/5590 DATED 4 MAR 2008
Sorry to infrom you that set not working not satisfatry from the date of purchase . I also make complaint on dated[protected] for the same . Now on[protected] set again distrub . Although picture not satisfactry from the date of purchase.
You are requested to change my TV St Immediatly.
Thanking You & Oblige.
Yours
Harish Sharma
805, Prem Gali No. 3-E,
Gandhi Nagar, Delhi. 110 031
m.[protected]

I bought the above CTV in February 08. About a fortnight ago, it gave some problems. My complaint was duly attended to, firstly by a technician who visited my place, and next by the authorised service centre (Mega Electronix, Dilsukhnagar, Hyderabad). The problem, however, persists in some other form! The present problem is that I get pink, blue and green bands on the top and bottom of the screen. The images are also not as sharp as they were earlier. Request that the same is rectified at the earliest. I am a senior citizen and live on the second floor of a residential building, and find it very difficult, therefore, to carry this rather heavy TV down often to the ground floor. If some technical person couldvisit my place and set the TV right, it will be very helpful. An immediate action is requested.

Dear Sir/Mam,

Here i bought a new mobile phone from Sansui, model no:V929, but cant able to connect with my PC, So if you have any link or any website please give me mail.So i access my phone to better use.

Thanks
With Regards,
Siraj Shaikh,
[protected]
[protected]@gmail.com

My name is BABU i am frm trivandrum, i bought a Sansui Colour TV around 2years before with a warranty period of 3 year . One weke before the tv is not working i infomed the nearest service centre they give a complaint no through the phone, ( SAF 21/6 ) and they says that they com and solve the problem . Every day morning my first duty is to call the service centre, thay say every day that they come today .
The service centre is giving a very poover coustomer service . pls do the need full
mob -[protected]

had bought a sansui color TV 29" in 2005 with a warrany of 7 year and paid rs 18, 500 for this model, now the tv is not working having defect with the color cord, i called the customer care on 10th of june 2008, i services guy came on 16th june 2008.

when i ask about the problem in my tv he stated there is problem in my TV color cord to replace it i need to read the warranty card, it stated the he need to show the company prie list and over that i will have a discout of 25 % on the spare that malfuncing in my TV,

but the service guy donot have any price list he simply say that i need to pay RS 700 towards the service.

then i said can i talk to ur manager regarding this issue he given one Mobile number +91 [protected] i had called him and started my problem regarding the TV malfunctioning, but he cut the line and after he didnt reply me to.

it really flustaring me being by a product for Rs 18500 without proper response from the company, plaese solve my issue

Regards
Shanker
[protected]

Dear Sir,

Please send service enginier for TV repair

Thanking You


Sandeep Verma

[protected]

me and my friend has purchased t.v. in the month of oct 05 and both o[censored]s are facing complaints in our sansui t.v. this could be because of bad/inferior quality product manufactured in the month of oct-05 and worse part is that after getting complaint no from the customer care nobody bother to solve the complaint on time. this means if you get bad product from sansui you will get bad service also as gift/scheme.
this is the third time i m getting hit by the fault.my complaint no is--5k[protected]
my friend has registered his complaint no--5k[protected] dtd-15-may-2008 and till date his fault in t.v. not been repaired.

kamal kishore singh
jaipur

Dear Sir/Madam,

I brought a 21" Sansui Colour Television Model no. 22 furato 1200 watt on 09.11.07 by paying Rs. 9000, from mauli Electronics, pushpa park, malad mumbai (E).

My TV is stop working from 05.05.2008, on the same day i was given the complaint(Complaint no.7KA[protected]) to dealer for the same.Dealer told tomarrow(06.05.2008) the person is commimng from service centre. But the service person is come on date 07.05.2008(after calling 4to6 times)
When the service person come he told (without open the TV) their is some part fail inside the TV & i come tomarrow with part. But he did not come at commited date. Again i complaint to dealer 2to4 times at .09.05.2008 then onother person is come & open the TV replace all the "transistors" but still the TV is not working then he told EHT is fail & i come tomarrow with EHT.
Then again i complaint to sanui service centre for repairing the TV on same day only.
Then again same person come & repalce the EHT but still my TV is not working then he told me their is problem in "Yoke".

Due to repalcing of all the parts the PCB colour gatting yellow in colour. Then i consult to dealer & ask for replacement he told OK you just come in TV centre With TV & take repalcemebt of same model of TV & i follow the same.When i visit to TV show room with TV he told me SANSUI CO. give you the TV set at home delivery & u just wait for 1 or 2 day.
But still i dont got the repalcement of TV from SANSUI CO".

Kindly arrange to provide replacement of my Television "AS SOON AS POSSIBLE".
Regards,

Kiran Gaikwad
Chandivali
Andheri(E)
MUMBAI
Mobile# [protected], [protected]

I have purchased a Sansui TV 21 inch Nov/2006 (just before deepawali) this TV is having a basic problem that picture is not coming when it was ONN. Few times(more than 20 to 30 time pressing the switch) then only the tv was ONN. It is not a complaint, i can change my attitude towards like the tv system. Past two years i have the problem. Sl no. no is[protected] moel no slimex211. I am very wondering in mind of sansui and causing inconvenience when ON the TV. I am continuously complaining to my dealer Sansui dealer at your chennai, India representatitives they are responding and it seems that they are willing to listen to my complaint but they can't resolve the issues. I am in doubt that they knew the problem of TV but intensely sold it to me. Requesting the dealer kindly change my TV set other wise i am plan to go consumer court immediately. +91 [protected]
Francis Xavier.A Chennai.

service not good.
Respected Sir,
Your sansui 21' K2K 21 FLAT has got some problem with power supply in the first day itself ( i bought it on[protected]and he a warranty on the product. We have informed to the local service center of your company at ONgole in prakasam DT, AP their phone no is:[protected] . But there is no response from them and there is no response from the HEAD OFFICE also. The way of dealing the customer in our head office is not good it is too worst experience to the customer. Please take necessary actions to get My product be repaired.The service center is in ONGOLE near to vijayawada, AP service center. If you dont take necessary action we wil go to the CONSUMER COURT.
Address:
ULLIPAYALA THIRUPATHAIAH
CHENNAPUNAYUNI PALLI
C S PURAM M
PRAKASAM DT PIN 523112
AP

phone [protected]
[protected]

Respected Sir,
I Am INDIRA.A.S. frm BangAlore..My Father has bought A Sansui v929 phone...But We Hav not got The CD to Install The USB Driver Into The System...N now We not Able to download audio nor videos from the PC...Memory Card Has become of no use...Can u Please let me know about how to download songs without the CD...PLEase Reply at the Earliest...thanking you...

SIR, RECENTLY I HAD PUT ON CHILD LOCK, PANEL LOCK, AND TV LOCK ON MY TV SET AND IT IS NOT SWITCHING ON. SO I JUST WANTED TO KNOW HOW TO SWITCH ON MY TV.IF ANYONE KNOWS THE DETAILS PLEASE SEND ME. I TRIED TO CONTACT THE COSTUMER CARE PEOPLE BUT KNOW REPLY. I CONTACTED THE DEALER, BUT KNOW REPLY.SO SANSUI SERVICE IS WORST WORST AND NO ONE SHOULD BUY ANYHTING FROM THEIR COMPANY.BULL COMPANY, BUT STILL I REQUEST THEM TO SEND ME THE DETAILS HOW TO SWITCH ON THE TV.

Dear sir,
I m having Sansui V929 mobile phone but unfortunately, my uncle who gifted me from Dubai has thrown away the Box and I m afraid the CD for downloading songs from PC has also been thrown away along with the box (I hope company is giving CD) and so I m in a fix. Can u help me? There is no BLUETOOTH feature also in this mobile. SO please let me know how to download Songs & if CD is available from any source, Please let me know at the earliest. Please send me your Phone No and e-mail address so that I can talk to u. My phone numbers are [protected](M), +[protected]LL). Please help me.
Thanking u and Reply soon.

I had purchased Sansui DVD Player, product code:S-DVR-515 from M/s. Hazrat's Vision, 19, Lalita Park, Vikas Marg, Delhi-110 092 vide Bill No.10764 dated 12-Jan-2008 for Rs.7, 000.00. The dealer informed that a service engineer of Sansui India would visit our place to provide a demo of the product. We waited for about a fortnight but nobody turned up for this purpose. The product was made operational by ourselves. After about a month, the supply of DVD Player just snapped and it never came to life. A complaint was registered with the local service center of Sansui at phone number 65296240 under the Complaint No. 400SE08B23266. A Service Engineer named Lokesh came to attend the complaint on 27.02.2008 after about a week of the complaint. After examining the DVD Player, he took out a plate from the player and told that this supply plate needs to be replaced and he will carry it with him. I asked him to issue a receipt in this respect but he said that it is not there practice. When asked how long will it take to get the replacement, he replied that it will be done in a couple of days. After waiting for about 10 days, I enquired from the service centre the status of the complaint on 08.03.2008. Sh. Kapil of the service centre attended my call and informed that the requisite plate of our DVD Player has been received from Aurangabad and the job will be attended to on Monday, the 10th of March, 2008. Iwaited the whole day on Monday, but no one turned up. I again called the Service Centre on Tuesday, the 11th March. Sh. Kapil again attended the phone and informed that the Service Engineer has taken the part with him and my complaint would definitely be attended that day. Waited again the whole day, but it was not different from the previous day. Again called the service centre on Wednesday, the 13th March, 2008. As Sh. Kapil was not in a position to respond satisfactorily, he handed over the phone to another employee named Hirendra. He informed that he would look into the matter and call me back on my mobile but he did not. The service centre was again approached this afternoon. To my surprise, Sh. Hirendra informed me that my caomlaint will be attended on next Monday, the 17th March, 2008. When asked for the reason, Sh. Hirendra replied that the requisite part to be replaced has not come so far and it is expected by Monday. On enquiring about the earlier confirmation about the receipt of the said part, he said that it was not the one as required for my job.
The location of the Service Centre given by Sh. Hirendra is A-12, Ganesh Nagar Complex, Pandav Nagar, Delhi-110 092.

This is to bring to your kind notice that the total warranty of the product is for 6 months. The company has already waisted more than a month. Besides none has turned up yet to demonstrate the product. Actually speaking, we have not been able to utilise the product for the purpose we had bought it. We needed urgent recordings of the Live Shows of our daughter on TV. The job had to be assigned outside for which we had to pay a good amount of money.

Will the ICCF will take up the matter with the company and let me know what it can do for me.

Yours truly,

Parvesh K. Ankar

I have bought a Sansui 26" LCD from Jumbo Electronis S-105 & 106, IInd Floor, V3s East Center, Laxmi Nagar District Center, Main Vikas Marg, Delhi 92. on 27th Jan. 2008.

Model No. - Sansui Kyuuten 264
Serial No.[protected]
Invoice No. - 152
Sales Person - Sujeet
Showroom head - Mr. Mehamood
Cashier - Ashok


After 2 days o[censored]se the lcd has started showing red dead pixels on the screen. Also when i tried to use it as a monitor but nothing is appeared on the screen and it didn't worked. This problem has also been shown to the sansui executive when he visited my premises. When i did the complaint against it to Jumbo people and Sansui Customer care center i got the visit of sansui technical executive on 9th Feb. 2008. After checking the lcd i was assured that this piece have got the technical problems and need to be replaced. The sansui guy gave the one week time limit to get the lcd replaced. Till today i have been continously trying to contact those people as i have not recd. any response from their side.

In the begining when i called Mr. Jain from Sansui on his mobile number [protected] he always gave one monotonous reply that the model i have is not in stock so i have to wait for the replacement. Now when i tried calling him his cellphone is not available.

I also talked to Mr. Manish Kothari in this context and have been getting the same reply from him.

Also when i called the sansui customer care call center and asked for contact number of Mr. Jain they gave me the wrong telephone number which is 66091648 which on dialed says this number does not exist.

On sunday 9th march I also had a word with the above said Jumbo District Center Showroom head Mr. Mehamood in this context and he asured me that this problem will be solved by monday i.e. 10th March 2008. but nothing happened when i called Mr. Mehamood he made an excuse that their is some mishappening in his family so he is out of the town.

On 11th of march a guy named Mr. Sunil Verma came at my place when i called him up to collect my bill photostat copy again tht i have already given to him on 9th of feb 2008 on his first visit to check the lcd tv. He made me talk to the Service Incharge Sansui Mr. Naveen Vasisth regarding the problem and that person asured me that the issue will be solved. Now i am continously trying to call Mr. Naveen on his cellphone but no response is their from his side.

I am really very much mentally upset as my money amount Rs. 23, 500 has gone in the pockets of Jumbo Electronics and i am left with this defected piece which is of no use to me.Also sansui people are making false promises on every call and doing nothing. Kindly help me out and tell me what to do.

My Complaint Number with Sansui is 400SQ08B26594 in the name of Tushar Rastogi, mobile number [protected].

My request is now i don't want this sansui lcd replaced anymore rather i want to return it back and buy some other lcd and ready to pay the difference amount to the jumbo electronics even then they are not giving any response on this .

Kindly do the needful and resolve the issue asap as its already been 2 months and this lcd is lying in my house as a dead piece.

Waiting for your feedback on this.

Regards

AS A FRIEND OF THE CONSUMER WHO RESIDED AT 6 NO, EKBALPORE ROAD KOLKATA 700023 NAMED BY NADEEM HAS BEEN COMPLAINING THAT THE (SANSUI K2K 21 CTV)HAS BEEN BOUGHT ON[protected] THROUGH THE AUTHORISED DEALER OF YOUR CONCERN NAMED BY HEENA ELECTRONICS ADDRESED 281 LENIN SARANI KOLKATA-700013. THE PRODUCT IS CREATING VAROUS PROBLEM SINCE IT WAS BRING.THE COMPLAIN HAS LODGED THROUGH SERVICE CENTRE (COMPLAIN NO[protected] &[protected] IN PROPER WAY.THE SERVICE MEN CAME FIRST TIME AND CHANGED THE PICTURE TUBE BUT AFTER SOME DAYS ITS FAILURE AGAIN. THE CONSUMER MADE ANOTHER COMPLAIN OVER PHONE AND AGAIN THE SERVICE MEN CAME AND CHECKED.AFTER CHECKING HE TOLD TO THEM THAT COMPANY WILL CHANGED THE NOTHER ONE.FROM THAT ONWARDS NO RESPONSE HAS BEEN FOUND FROM THE SERVICE CENTRE . ITS OUR EARNESTLY REQUEST TO YOU TO TAKE THE PROPER STEP AS SOON AS POSSIBLE
THE GUARANTEE PERIOD IS STILL CONTIUNING. AND THE TV IS STILL IN PROBLEM WHICH WAS VERY DISTURBING US. PLEASE TAKE PROPER ACTION AS PER YOUR RULES & REGULATION.
THANKING YOU

Picture does not appear when the set is powered on. Audio is working. 4-5 horizontal lines of different colours appear on screen. It displays picture f it is slapped slightly. Again the goes off and displays 4-5 lines after some time of running. Again slapping is required. It wa staken to service centre but could not be rectified. Serial no. of the set is[protected]. Model is CTVFIRST14DP-4. I purchased it on 25 Oct 2008 at Sowndarya Shoppe, A unit of Sri Rama Marketing, Near Diamond Park, Visakhapatnam, Andhra Pradesh. Telephone no. of service centre is[protected]. It is requested that an instruction may given to the shop owner to replace the set with new one.

i am a person living in ernakulam.i have a sansui v929 hanset. i had tried many times to activate the GPRS.eventhough the GPRS is activated in my mobile phone i had not yet got the GPRS settings.i have an IDEA connection.i had called the customer care for about 4 times,but till now i havent got my GPRS settings.