Sansui / TV — Very slow response from SANSUI customer care

 
73 Reviews
India
 Srikrishna
Hi,
When I am writing this complain today's date is 11thJan2008, place - Bangalore.

I have purchased a 20'' SANSUI TV(SANSUI2012 CTV) in the year 2001 on 15thJan which came with a warranty of 7 years & it is still valid till 15th of Jan, 2008.

It was bought from the following SANSUI dealer

Tanmayee Home Appliance Pvt Ltd
Shope no-1&2
Progressive Tower
Khairatabad
Hyderabad
500004
Receipt number : 7346, dated 15/01/2001.

Problem what my TV has:
Complaint#16006
The channel selector & the other switches were malfunctioning for last 1-1.5 months. The complaint was launched on 16th Dec2007; the person from SANSUI attended on 19thDec & somehow managed to rectify the same by changing 2 of the old swicthes of the whole pannel.

Complaint#020020
After a week the same problem cropped up & a second complain lodged on 2nd of JAN2008;
A SANSUI person came on 4th of Jan 2008; he took the whole pannel of switches with him but keeping remote working there. He went back with assurance that he would be coming in the next day with full solution. After that we have called up SANSUI care center[protected] atleast 4 times since 5thJan but no one turned up from SANSUI till date.
I do not know how to proceed before this warranty is expeired in next 4 days!
Complaint comments  72 Comments     Updated: Share0Tweet0

Comments

Sansui/Hard Rock — Sansui brand new piece TV is not working and complaint given to Service and dealer. But , not attended the problem

Dear Sir,
With reference to repeated calls with your service representatives,Call centre and dealer regarding TV i.e Sansui Hardrock 21eye is not working from past one month. Dealer/service has not given any complaint /reference no. to me leads each and every time I have to express the problem, then I have contacted dealer. dealer Sent one service person to my home and he expressed tomorrow i will attend the problem and he is turned back to attended the problem.
Hence, I am here with requesting you to sort out the issue at the earliest or send a person to bring back the TV on KG weight basis.

Sateesh.T

sansui hard rock 15 — change my tv

sir ,
i bought a tv of your company which is 2 months old and has been twice repaired by your company . iwant a replacement of tvwith in 7 days else i will go to the court.

CONSUMER
pradosh kumar sahoo

Sansui K2K21 — M Frustrated...

I m posting this complaint after Rs. 350 calls to Sansui servicce center for a period of 2 months and being unserved.
Sansui is the worst TV brand in terms of service.
My TV has gone black since one mnth now..and waiting for a service guy since then.
I call service center at[protected] [protected] evry day three times.
The persons name is Jagdish. He commits evryday that some one will come and fix it and no one turns up.
Service center ppl says its none of their responsibility apart from giving me a coplaint id.
To hell with their process. I am registering a case in consumer court on the coming monday.
I have videos of the TV going absurd in between. Half picture tube..false menu options etc etc lotsa weird things. I am giving all these videos to India Tv with the final video of me throwing the TV in a bin..which will give the media enough entertainment material.
Well i have also purchased sansuai 29 inch Hard Rock TV from Ragister vendor, Named ICON, just 4 months ago, but sorry to say they are not ready to except their product fault & just dismiss the matter each and every time by saying that this is Cabel mistake, well due to this i have installed Tata sky but still the problem is there, if any one can help by giving me India Tv or any other media contact to expose this matter will be highly appreciated
Dear sir
I have bought a hard-rock 53cm telivision and this is 7 years under warnntt for service...but I am not satisfied that because, He is ill every months.
So kindly humble request to you please checkout my television...
Pramod Sharma
230/30
Street No.9
Railway-Colony, Mandawali
Delhi-92
Tel : +[protected]
Mob: [protected] / [protected]
Hi Sir,
I am a cosumer named as Kailash Prasad want to complain today's date is 23th july2008, place – Howrah . I have purchased a 20'' SANSUI TV Model No.- SV2010 and Sl . No .[protected] in the year 2001 on 1.10.2001 which came with a warranty of 7 years & it is still valid upto oct, 2008.

It was bought from the following SANSUI dealer

J. D. Electronics
H.O.:P-36 Indian Exchange Place, Kolkata -700001
Phones:225-4417, 225-4751

From a couples of week, I m suffering from a problem that my TV is not open even power is not coming .as result it is totally close . There I request to you to checkout as soon as possible.

Kailash Prasad .
94/11, Bamangachi Raily Quarter,
P.O.- Salkia, Howrah-6
WEST BENGAL
Mobile No.: [protected]

Sansui C TV — Colour Patch

Dear Sir,
I have Purchased a C-TV Sansui Model K2K-21, S No 4594, on dt 16/12/2007 from Hira Radio Corporation 109/3, Navyug Market Ghaziabad U.P. But there is colour Patch Problem, Please remove problem my TV.

Sansui — occurring disturbance may times

brougt the tv 2 months before. sainsui person already repaired 2 times. again it has got fault, no picture is comming. what to do please confirm me. can it be replaced by company? please confirm immediately on return mail.
Respected sir,
I really appreciate to say that your service centre HARSH APPLIENCE located at Delhi has very poor service provide.I am Sandeep Kumar and purchase Sansui Color TV (hardrock 21 eye). My TV in under warranty and I face lot of problem because my TV not working properly. I have four complaint and many reminder send in your customer care centre. My complain Nos.are respectively:-
5A[protected]-2008)- Picture problem
DEL[protected][protected] Picture problem
DEL[protected][protected] Picture & sound problem

In above complain not handled properly so I send to E-mail in 20 December, 2008. Due to this complain by e-mail. Mechanic was come but not repair properly due to this my TV not working and again complain. My new complain no.

DEL[protected][protected] TV not be ON

I also send reminder to your service centre and personally call[protected] to this no. But no responce and mechanic not come.

To open TV many times, loose its inner parts.
So request to concern authority repair/replace my TV as soon as possible.
I hope positive responce.
Thanking your,
Yours sincerally,
Sandeep Kumar
Mob. No.-[protected], [protected]

Note:- Its my last complaint to your authority if no positive responce to your service I go to CONSUMER COURT.

sansui 29 "inches plasma — Tv not working

Hi i am gopi from chennai i purchased sansui29'inches colour plasma tv in viveks purasaivakkam inchennai now my tv is not working. i purchased Tv in[protected] this is three year warranty, this is second term my tv get problem so kindly send the person immediately.

My address is given below:

D.Gopi
3/685, WestAvenue Road
Muththamil Nagar
kodugayur
chennai-118.
My Mobile No;[protected].
Dear Sir

My Com no. DEL[protected]

my requriment new Sansui remote SSR 100D but your excutive was delivered remote SP3 02. Please Change the remote

thanks & regards
Dhiman
we have sansui tv it got problem with av in put is not working i want service for this
I have a Sansui 2010 T.V. But i have lost Remote thereof. Please suggest me how can i get Remote of Thias T.V.

sansui hardrock 21 eye — delay between switching of channels

when i am changing the programs the switching between channel to channel take more time.what can i do?
Hi Sir,
I am a cosumer named as s n yasin want to complain today's date is 11june2009, place – Aligarh UP . I have purchased a 20'' SANSUI TV Model No.- SV2010 in the year 2007 which came with a warranty of 7 years
dear sir,
i have bought a 21 inch rock tv to suggest how to use it
tv on nahee ho rahapl.thik karaye, mob.no.[protected]
my tv gives a sound like any gas is leaking from the back side of it, the sound is very loud .pl.let me know the cause behind it.
Im from Gulbarga state Karnataka... I went to tekcare the customer service provider for sansui and many other brands... These people were totally irresponsible... Minor checking of tvs also taking after 1 or two weeks... If so the condition then the customers will be the sufferers... please please try to take immediate action to the customers complaints... Otherwise customers will not buy these company's products... Sure... my complaint ref no is HUB[protected]

Tirupati Publicity — Regarding my telephone services was stopped at last 10-15 Days .

Dear sir,

I have been using Airtel Broadband and Internet for last 2 year. Over
past 4 months I was facing many problems relating to service but inspire of
many complains it was not solved for 2 months. My Last Complain No was
[protected] Date:-17/08/2009) I just don’t know what to do. And only one
response get that they need time My telephone connection is barred because
of which I am facing a lot of problems and troubles in My Business .
It’s a great loss to me .And nobody in Airtel is ready to resolve my complain.
So please kindly do the needful ASAP.

My Airtel number –[protected].


Thanks & Regarding
Tirupati Publicity

Kunal Karmpuri
Contect no [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    2%
    Complaints
    887
    Pending
    0
    Resolved
    21
    phone
    +91 12 4421 5400
    location
    Plot No. 248 (1st & 2nd Floor), Udyog Vihar, Phase – IV, Gurgaon, Haryana, India - 122015
    Sansui / TV - Very slow response from SANSUI customer care