[Resolved]  Saraswati Gas Service Naigaon West - Bharat Gas — NOT RECEIVING CYLINDER ON TIME, NEVER BOTHER ABOUT CUSTOMERS REQUEST

Address:

Thane, Maharashtra

Saraswati gas services is providing a gas cylinder refilling service in our area.
They have a following rule that you can book the cyliner for refiling only 20 days after the delivery of the previous cylinder.
Once we book the cylinder, then we will receive the new one only after 12-15 days & after that 20 days again they expect you to book new cylinder ( by the time the cylinder which we are using already being half of its level) . We are family of 6 people, it is very difficult to manage more than 35 days on 1 cylinder, if you go & request them for earlier delivery they are regulary answer you that you can not book before 20 days & also they have a shortage of cylinder, they are not getting that from the company.
But if you tell them that you can not cook since there is no gas at home, that time they are suggesting you the option of black cylinder, I am really surprise that where this black cylinder is come from. Since they are gettiing the extra money they are doing black business.
If you are saying that you have a big family, that time they are also suggesting you to purchase the big cylinder costing almost Rs.1500/-

Now they are telling us that we have got the meesage from the company, that to issue only 1 cylinder twice a month.

For clarification, i had called up bharat gas customer service dept, they are always having server problem for filing a complaint in there system, I am facing the same since last 3 days.

We are really fed up of all this., no one is providing is the proper answer & solution.

No one is there to understand & listen, in such situation where we can go for solution.