[Resolved]  sarvnishtha enterprises — Fake Company dishonors warranty

Address:

Gurgaon, Haryana

I had bought a inverter from 'Sarvnistha Enterprises' for my home on 30th August 2010 having warranty and service of 24 months. Product details given below,

1. Sukam Inverter- Falcon
2. Exide Inverter plus - 1350
3. Trolley

I had looked on Sulekha.com for inverter dealers and then a person from this company called me from mobile-[protected]. Initially, this guy told me that 'Sarvnistha Enterprises' is a company with 2000 employees dealing in Inverter, UPS, stabilizers across NCR with branches in Noida, Gurgaon and Delhi. I bought a global product from them carrying a warranty of 2 years. The guy told me that they would provide maintenance service at regular intervals as per service booklet. In the last 13 months they have not visited me even once.

They only provided a Bill cash memo when I had purchased the inverter. They did not provide me the battery warranty card even though i insisted for the same and told me that they will be here for service whenever there is a problem. For the last 4 months i had been calling on their numbers, but they do not attend to my complaint. Initially they will take my complaint and would say they will come and see the problem. Later, when me and my wife realized that no one is attending, we decided to visit their office in gurgaon. They provided us office address in Sec-31, B block. When we reached sec-31, we didnt find their office. We kept calling on their number and they stopped picking the phones. Now if we call them, they switch off their phones. We realize that these guys are fake, but we have suffered a loss of Rs 9000 alone on the battery. Please help us asap.

Fraud company details,
Sarvnistha Enterprises, L-4 Gali No. 15, Mahendra Park, Delhi-33
Phone numbers- [protected], [protected] (Shikha), [protected] (Rakesh)

My details:
Gautam Singh
1/3 CRPF Society, Plot no-6, Sector-9, Gurgaon-122001.
Mobile: [protected], [protected],[protected]